Executive Summary

The Resume Match Score in PyjamaHR uses AI to evaluate how well a candidate’s resume aligns with your job’s requirements, helping you quickly identify high-potential applicants. This article explains what the score means, how to improve its accuracy, and how to troubleshoot common issues—so you can spend less time sorting and more time hiring the right people.

Detailed Overview

What Is the Resume Match Score?

The Resume Match Score is an AI-powered feature in PyjamaHR that analyzes each candidate’s resume against the primary and secondary skills and key responsibilities you define for a job. Candidates are tagged as High, Medium, or Low match, allowing you to prioritize your review and streamline your shortlisting process.

Key Benefits:
- Faster Screening: Instantly see which candidates best fit your requirements.
- Objective Comparison: Reduce bias by using consistent, data-driven criteria.
- Scalability: Efficiently handle high volumes of applicants.

Where You’ll See It:
- On each candidate’s card in the job pipeline.
- Within the candidate’s profile.
- As a filter or sort option in the candidate list (e.g., sort by High to Low match).

How It Integrates:
- Works with all jobs created after upgrading to a premium plan.
- Can be manually enabled for older jobs by support.
- Relies on the job’s skills and responsibilities fields—so accurate job setup is critical.

Step-by-Step Guide: Maximizing Resume Match Scores

Prerequisites

Premium Plan: Resume Match is available only on paid plans.
Job Must Be Created in PyjamaHR: Feature is auto-enabled for new jobs after upgrade; older jobs may require manual activation by support.
Candidates Must Have Resumes Uploaded: No resume, no score.

1. Set Up Your Job for Accurate Matching

Create or Edit a Job Posting
- Go to Jobs > Create Job or select an existing job to edit.
Define Primary and Secondary Skills
- Use the “Primary Skills” and “Secondary Skills” fields.
- Tip: Star-mark the most critical skills for the role.
List Key Responsibilities
- Fill out the “Key Responsibilities” section clearly and comprehensively.
- Tip: Be specific—avoid generic phrases.
Save the Job
- The Resume Match feature will process candidates against these fields.

Screenshot Callout: Show the Job Creation/Edit screen with Skills and Responsibilities highlighted.

2. Add Candidates to the Job

Candidates can apply via job boards, your career page, or be imported manually.
For existing candidates in your talent pool, add them to the job to trigger scoring.

3. View and Use Resume Match Scores

Go to the job’s candidate pipeline.
Each candidate will display a High, Medium, or Low match tag.
Click into a candidate profile to see more details.

Screenshot Callout: Candidate pipeline with match tags visible.

4. Filter and Sort Candidates by Match Score

Use the filter/sort options to prioritize High matches.
Combine with other filters (e.g., experience, location) for more targeted shortlisting.

5. Update Job Details to Improve Scores

If too many candidates are marked “High” or “Low,” revisit your job’s skills and responsibilities.
Edit the job and save—scores will update accordingly.

Advanced Usage & Best Practices

Power User Tips

Be Precise with Skills: The more specific your skills and responsibilities, the more accurate the match.
Use Screening Questions: Add application form questions (e.g., “Are you willing to relocate?”) to further filter candidates.
Bulk Actions: For large volumes, use filters to shortlist or reject candidates in bulk.

Optimization Strategies

Regularly Review Job Templates: Outdated or vague job descriptions lead to poor matching.
Balance Strictness: Too many required skills = few high matches; too few = too many high matches.
Consider the Full Profile: Use the score as a guide, but review candidate details for unique strengths.

Integration with Other Workflows

Talent Pool: Add existing candidates to new jobs to see their match score.
Chrome Extension: Import candidates from LinkedIn and upload resumes for scoring.

Do’s and Don’ts

Do:
- Keep job descriptions up to date.
- Use clear, role-specific language.
- Check that all candidates have resumes uploaded.

Don’t:
- Rely solely on the match score—always review candidate profiles.
- Leave skills or responsibilities blank.
- Forget to update jobs after changing requirements.

Troubleshooting & Common Issues

Common Error Messages & Solutions

Error Message / Issue	Solution
“Resume match isn’t available for this job. Contact Support.”	- If job is new and on premium plan, wait 10-20 minutes. - For older jobs or persistent issues, contact support with Job ID for manual activation.
Scores not updating after editing job	Wait 10-20 minutes; refresh page. If still not updated, contact support.
No match score for some candidates	Ensure resume is uploaded for each candidate. If imported from LinkedIn without a resume, upload manually.
Too many High matches	Refine job’s skills and responsibilities to be more specific.
Resume match not working after plan upgrade	Only new jobs auto-enable the feature. Request support to activate for existing jobs.
Filter/sort not working as expected	Try a hard refresh or log out/in. If issue persists, share a screenshot with support.
Bulk candidate actions slow or unresponsive	High candidate volume may slow processing. Wait, or contact support for backend assistance.

What If...

You reopen an old job: Resume Match may need to be manually re-enabled by support.
You want to see why a candidate is a High match: Currently, PyjamaHR does not display detailed reasoning, but this is a requested feature.
You want to automate matching for all talent pool candidates: You must add them to the job to trigger scoring.

When to Contact Support

Resume match not appearing after 20 minutes and a hard refresh.
Error messages persist across multiple jobs.
Bulk actions or filters are not working.
You need Resume Match enabled for multiple existing jobs.

Comprehensive FAQ

1. What does the Resume Match Score mean?
It’s an AI-generated assessment of how well a candidate’s resume matches your job’s required skills and responsibilities, labeled as High, Medium, or Low.

2. How is the score calculated?
Based on the alignment between the candidate’s resume content and the job’s primary/secondary skills and key responsibilities.

3. Why are all my candidates showing as High match?
Your job description may be too broad or generic. Refine your skills and responsibilities.

4. Why are no candidates showing as High match?
Your requirements may be too strict or specific. Consider relaxing some criteria.

5. Can I see why a candidate is a High match?
Currently, PyjamaHR does not display a breakdown of the score, but this is a frequently requested feature.

6. Why is Resume Match not available for my job?
- The job may have been created before you upgraded to premium (requires manual activation).
- There may be a temporary glitch—contact support with the Job ID.

7. How long does it take for scores to appear?
Usually within 10–20 minutes after job creation or editing.

8. Do all candidates need a resume for scoring?
Yes. No resume, no score.

9. Can I bulk update or re-score candidates?
Edit the job’s skills/responsibilities and wait for the system to update. For large volumes, support may assist.

10. Will Resume Match work for candidates already in my talent pool?
Only if you add them to the job.

11. Can I automate matching for all jobs and candidates?
Not fully automated—must add candidates to jobs for scoring.

12. What if the filter or sort by match score isn’t working?
Try a hard refresh or log out/in. If still broken, contact support with screenshots.

13. Can I use Resume Match for jobs posted on external job boards?
Yes, as long as candidates are added to the job in PyjamaHR and have resumes uploaded.

14. Why do I have to contact support to enable Resume Match?
For jobs created before upgrading to premium, or during temporary system issues, support must manually activate the feature.

15. Is Resume Match available for all plans?
No, only on premium/paid plans.

AI Interviews: Use in combination with Resume Match for deeper candidate assessment.
Application Form Screening Questions: Further filter candidates before scoring.
Talent Pool Management: Add existing candidates to new jobs to leverage Resume Match.
Chrome Extension: Import candidates from LinkedIn and upload resumes for scoring.

Summary Table: Common Actions & Where to Get Help

Action	Where to Do It	Who to Contact if Issues
Create/Edit Job	Jobs > Create/Edit	Support for activation issues
Add Candidates	Job > Add Candidate	Support for bulk import issues
View Scores	Candidate Pipeline/Profile	Support if not visible
Filter/Sort by Score	Candidate List	Support if not working
Bulk Actions	Candidate List	Support for performance issues

Still have questions?
Contact PyjamaHR Support with your Job ID and screenshots for the fastest resolution.

This article is based on real customer experiences and workflows. For the latest updates, always check the PyjamaHR Help Center or contact support.

How to Improve Resume Match Scores in PyjamaHR (and What the Score Really Means)