Executive Summary

This article is your comprehensive resource for understanding and managing Boost purchases, invoices, and billing within PyjamaHR. Whether you’re looking to promote jobs for better visibility, download invoices for accounting, or resolve payment issues, this guide covers real-world scenarios, best practices, and troubleshooting steps—so you can focus on hiring, not paperwork.

Detailed Overview

What Are Boosts and How Do They Work in PyjamaHR?

Boosts are add-on credits you can purchase within PyjamaHR to promote specific job postings across partner job boards (e.g., LinkedIn, Indeed). Boosting a job increases its visibility, helping you attract more and better-matched candidates, especially for hard-to-fill roles.

Invoices and Billing in PyjamaHR cover both your subscription (monthly/annual/user-based) and any add-ons like Boosts or AI Recruiter credits. All billing is managed through the platform, with downloadable invoices for accounting and compliance.

When and Why Use Boosts?

When you need to fill a role quickly or increase applicant volume.
For roles that are not getting enough traction via standard job board distribution.
To target specific job boards or geographies (with some limitations—see FAQs).

Integration with Other Features

Boosts work alongside your regular job postings and subscription plan.
Invoices for Boosts and subscriptions are accessible in the same place.
Boost credits are tracked per account and can be managed via the “Manage Subscription” section.

Business Impact

Faster time-to-hire for urgent or niche roles.
Transparent, auditable billing for all recruitment activities.
Flexibility to scale up or down as hiring needs change.

Step-by-Step Guide: Managing Boosts, Invoices, and Billing

1. Purchasing and Using Boosts

A. Buying Boost Credits
1. Log in as a Super Admin or user with billing permissions.
2. Navigate to the job you want to boost.
3. Click the Boost (⚡) icon next to the job listing.
4. Select the number of Boost credits you wish to purchase.
5. Complete payment via the Stripe payment gateway (ensure international payments are enabled on your card).
- Screenshot suggestion: Show Boost icon and payment modal.

B. Applying a Boost to a Job
1. After purchase, click the Boost icon again.
2. Confirm the job to apply the Boost credit.
3. The job will be promoted on partner job boards; look for the ⚡ icon to confirm activation.

2. Accessing and Downloading Invoices

Go to your User Profile > Manage Subscription.
Scroll down to Invoice History.
Click on the desired invoice to view and download as PDF.
- Screenshot suggestion: Highlight Invoice History section.

3. Understanding Your Billing Cycle

Subscription renews on a fixed date each month/year (visible in Manage Subscription).
Adding/removing users mid-cycle results in prorated charges (see “Common Mistakes” below).
Boosts and other add-ons are billed separately from your subscription.

4. Updating Billing Information

Update company name, VAT number, or billing email via Manage Subscription > Update Information.
Changes apply to future invoices; contact support for retroactive updates.

5. Handling Failed Payments

If payment fails, check that your card supports international transactions.
Retry payment via the most recent invoice in Manage Subscription.
If the payment page is blank, try a different browser or incognito mode.

Advanced Usage & Best Practices

Power User Tips

Prorated Billing: Only pay for users for the days they are active. Remove users before your renewal date to avoid extra charges.
Invoice Management: Download invoices monthly for accounting; update billing info before renewal for accurate records.
Boost Optimization: Use Boosts for jobs with low applicant volume or urgent timelines. Monitor applicant sources to ensure targeting is effective.

Integration Strategies

Combine Boosts with AI Recruiter credits for maximum reach and screening efficiency.
Use the “Compare View” to export candidate data for further analysis (job-wise export only).

Do’s and Don’ts

Do:
- Remove unused users before renewal to avoid unnecessary charges.
- Check invoice details for proration if you add/remove users mid-cycle.
- Use the correct billing email and company name for compliance.

Don’t:
- Invite users as Super Admin or Regular Recruiter unless you intend to pay for their seat.
- Assume removing a user during the grace period will adjust the current invoice—it applies to the next cycle.
- Ignore failed payment notifications; resolve promptly to avoid account suspension.

Troubleshooting & Common Issues

Payment Issues

Card Declined/Payment Fails: Ensure international payments are enabled. Try another card or contact your bank.
Blank Payment Page: Use a different browser or incognito mode. Clear cache if needed.
Autopay Concerns: PyjamaHR does not control your bank’s autopay settings. Disable autopay via your bank if needed.

Boost Not Showing/Not Working

Boost Not Available After Purchase: Refresh the page. If still missing, contact support with your job ID and payment proof.
Job Not Getting Applicants After Boost: Check if the job is published and visible on partner job boards. Republish if you recently changed LinkedIn integration.
Applicants from Wrong Region: Contact support; targeting algorithms are being improved.

Invoice and Billing Discrepancies

Charged for Extra Users: Check Team Members for billable users. Removing users after invoice generation only affects future cycles.
Prorated Charges Unclear: View invoice details for a breakdown. Charges are based on the number of days each user was active.
Need Invoice with VAT or Company Details: Update info in Manage Subscription before renewal.

Subscription Management

Can’t Change Plan from Annual to Monthly: After two cancellations, only annual plans are allowed for data retention reasons.
Can’t Download All Candidate Data at Once: Only job-wise export is available; bulk export from Talent Pool is not supported.

Comprehensive FAQ

1. How do I purchase and apply a Boost to my job?

Go to the job, click the Boost (⚡) icon, purchase credits, and apply to the job.

2. Where can I find and download my invoices?

User Profile > Manage Subscription > Invoice History.

3. Why was I charged for more users than I expected?

Charges are based on billable users (Super Admins, Regular Recruiters) at renewal. Removing users after invoice generation only affects future cycles.

4. What are prorated charges on my invoice?

If you add/remove users mid-cycle, you pay only for the days each user was active.

5. Can I pay only for specific months when I need to hire?

Yes, with the monthly plan, you can subscribe only for the months you need. After two cancellations, only annual plans are allowed.

6. How do I update my billing information or company name on invoices?

Manage Subscription > Update Information. Changes apply to future invoices.

7. Why did my payment fail?

Most common reasons: international payments not enabled, card issues, or browser problems.

8. How do I disable autopay?

PyjamaHR does not control autopay; contact your bank to disable.

9. Can I get a GST invoice?

PyjamaHR invoices are issued from a US entity and do not include GST.

10. How do I get a refund for a Boost or subscription?

Contact support with your invoice and reason. Refunds are processed in 5-10 business days if eligible.

11. Why are applicants from outside my target region applying to my boosted job?

Targeting is being improved; contact support if you see irrelevant applicants.

12. Can I export all candidate data in one go?

Only job-wise export is available via Compare View.

13. How do I change the billing email or add VAT numbers?

Update via Manage Subscription before your next renewal.

14. What happens if I don’t pay my invoice on time?

Access is restricted after a 5-day grace period. Complete payment to restore access.

15. How do I know if my Boost is active?

Look for the ⚡ icon next to the job. If missing, refresh or contact support.

AI Recruiter Credits: Use alongside Boosts for automated candidate screening.
Compare View: Export candidate data for each job.
Team Management: Regularly review billable users to optimize costs.
Job Board Integrations: Ensure LinkedIn and other integrations are up-to-date for maximum reach.

Final Tips

Always review your Team Members and billing details before renewal.
For urgent payment or Boost issues, contact support with your registered email and invoice/job ID.
Download invoices monthly for smooth accounting.
Use Boosts strategically for roles that need extra visibility.

Still have questions? Reach out to PyjamaHR Support with your registered email and a detailed description of your issue for fastest resolution.

This article is based on real customer conversations and is updated regularly to reflect the latest features and best practices in PyjamaHR.

PyjamaHR Boost, Invoice, and Billing FAQs: The Ultimate Guide for Smooth Payments and Job Promotion