Executive Summary
Job Boosts in PyjamaHR help you increase the visibility of your job postings to attract more qualified candidates, faster. However, there are times when you may need to cancel a boost, request a refund, or transfer a boost to another job. This article provides a comprehensive, step-by-step guide to managing boost cancellations and refunds, based on real customer scenarios and the latest PyjamaHR workflows.
Detailed Overview
What is a Job Boost?
A Job Boost is a paid feature in PyjamaHR that promotes your job posting for increased reach and faster candidate response. Boosts are typically purchased per job and are non-transferable by default.
When and Why Cancel or Refund a Boost?
Customers request cancellations or refunds for boosts in scenarios such as:
- Accidental purchase of a boost instead of another service (e.g., Premium account)
- No or poor candidate response after boosting
- Technical issues or bugs affecting job visibility or candidate quality
- Unused boosts during account transitions or upgrades
- Need to transfer a boost to a different job posting
Integration with Other Features:
- Boosts are tied to specific job postings and are billed separately from subscription plans.
- Refunds and cancellations may impact your invoicing and payment tracking within PyjamaHR.
Business Impact:
Efficient management of boosts ensures your recruitment budget is used effectively, and you maintain transparency in your hiring spend.
Step-by-Step Guide: Cancelling or Refunding a Job Boost
1. Identify Your Scenario
Accidental Purchase: You bought a boost by mistake or intended to purchase a different service.
No Results: Your boosted job did not receive candidates or received irrelevant applicants.
Technical Issues: Bugs or errors affected the boost’s performance.
Unused Boosts: You have a boost credit from before an account upgrade or migration.
2. Gather Required Information
Job ID(s) and job title(s) associated with the boost
Payment/invoice details (amount, date, transaction ID)
Description of the issue (e.g., no candidates, technical bug, accidental purchase)
Account email or company name
3. Initiate the Cancellation or Refund Request
Via Support Chat:
Go to the PyjamaHR dashboard.
Click the Support or Help button (bottom right corner).
Start a new chat and provide the details above.
Example message:
“Hi, I accidentally purchased a boost for Job ID 12345. Can you please cancel and refund this transaction?”Via Email:
Email [email protected] with your request and all relevant details.
4. Support Team Review
The support team will:
Verify your request and payment details.
Check boost usage (e.g., if candidates were delivered, if the boost was used).
Consult with technical or billing teams if needed.
5. Resolution
Refund Approved:
Refund is initiated to your original payment method.
Typical processing time: 5-10 business days (varies by payment provider).
You will receive confirmation via email or chat.
Boost Credit Option:
In some cases, instead of a refund, a boost credit may be added to your account for future use (especially if the boost was unused due to account migration or platform changes).
Transfer to Another Job:
Rarely, and only at support’s discretion, a boost may be transferred to a different job if no candidates were received.
6. Track Your Refund or Credit
Check your email for refund confirmation.
Monitor your payment account for the refund.
For boost credits, check your PyjamaHR account balance or ask support for confirmation.
Screenshots to Include:
- Where to find the Support button in the dashboard
- Example of a refund confirmation message
- Where to view boost credits in your account (if applicable)
Advanced Usage & Best Practices
Double-Check Before Purchase: Always confirm the job and service before making a payment to avoid accidental purchases.
Monitor Boost Performance: Track candidate flow after boosting. If you see no results within a reasonable time, contact support promptly.
Keep Invoices Handy: Save all payment receipts and invoices for faster support resolution.
Communicate Clearly: When requesting a refund or cancellation, provide all relevant details upfront to speed up the process.
Understand Boost Policies: Boosts are generally non-transferable and non-refundable once used, except in cases of technical failure or platform error.
Do’s:
- Do contact support immediately if you notice an issue.
- Do provide job IDs and payment details.
- Do follow up if you haven’t received a response in the stated timeframe.
Don’ts:
- Don’t assume boosts can always be transferred between jobs.
- Don’t wait too long to report issues—timely requests are more likely to be resolved favorably.
- Don’t purchase boosts for jobs that are unlikely to attract candidates (e.g., highly niche roles without a clear job description).
Troubleshooting & Common Issues
Issue: No candidates after boosting
Solution: Contact support with job ID; if verified, you may be eligible for a refund or boost credit.
Issue: Accidental boost purchase
Solution: Request a refund immediately with payment details.
Issue: Technical bug (e.g., wrong candidates, system errors)
Solution: Report the bug with screenshots and job details; refunds are processed if the issue is confirmed.
Issue: Unused boost after account upgrade/migration
Solution: Provide invoice and request boost credit or refund.
Issue: Delayed refund
Solution: Refunds typically take 5-10 business days. If not received, follow up with support and provide transaction details.
When to Contact Support:
- If you do not see a refund after 10 business days
- If your boost credit is not reflected in your account
- If you need to transfer a boost due to a platform error
Comprehensive FAQ
1. Can I cancel a boost after purchase?
Boosts can be cancelled and refunded only if they have not been used (i.e., no candidates delivered) or in case of accidental purchase or technical error.
2. How long does it take to receive a refund?
Refunds are typically processed within 5-10 business days.
3. Can I transfer a boost to another job posting?
Boosts are generally non-transferable. In rare cases (e.g., no candidates received), support may offer a credit or transfer at their discretion.
4. What if I purchased a boost instead of a premium plan?
Contact support with your payment details. Refunds or credits can be arranged if the boost was not used.
5. What if my boosted job received irrelevant or out-of-country candidates?
Report the issue with job ID and candidate details. If caused by a technical bug, you may be eligible for a refund.
6. What if I have unused boosts from before an account upgrade?
Provide your invoice to support. Unused boosts may be credited to your account for future use.
7. Can I get a refund if I’m unhappy with the boost results?
Refunds are considered if no candidates were delivered or if there was a technical issue. Low response alone may not qualify unless due to a platform error.
8. How do I check the status of my refund?
Support will notify you via email or chat. If you haven’t received confirmation, follow up with your job ID and payment details.
9. What information do I need to provide for a refund?
Job ID, payment/invoice details, account email, and a description of the issue.
10. What should I do if I made multiple payments by mistake?
Contact support immediately with all transaction details for resolution.
11. Can I get a refund if I forgot to use my boost?
Unused boosts may be credited if you provide proof of purchase and the boost was not applied to any job.
12. What if my boost was affected by a system bug?
Report the bug with details. Refunds or credits are processed if the issue is confirmed.
Related Features & Next Steps
Job Posting Optimization: Ensure your job descriptions are clear and targeted to maximize boost effectiveness.
Premium Account Upgrades: Consider upgrading for additional features and better candidate management.
Payment & Invoicing: Track all transactions in your PyjamaHR account for easy reconciliation.
Support Resources:
Still have questions?
Contact PyjamaHR Support via chat or email for personalized assistance with boost cancellations, refunds, or credits.
This article is based on real customer scenarios and the latest PyjamaHR support workflows as of June 2024. For the most accurate and up-to-date information, always refer to your PyjamaHR dashboard or contact support directly.