Executive Summary
PyjamaHR uses a credit-based system for premium features like Job Boosts, AI Recruiter (AI Interviews), and Candidate Tests. Tracking your credit usage and remaining balance is essential to avoid workflow interruptions, plan your recruitment activities, and ensure you’re maximizing your subscription benefits. This guide provides a comprehensive, step-by-step approach to monitoring, understanding, and managing your credits—so you’re always in control.
Detailed Overview
What Are Credits in PyjamaHR?
Credits in PyjamaHR are units that allow you to access premium features:
- Job Boost Credits: Promote jobs to premium job boards for increased visibility.
- AI Recruiter Credits: Send AI-powered interview or screening invitations to candidates.
- Candidate Test Credits: Assign skill assessments to candidates (currently being revamped).
Each credit type is tied to your subscription plan or purchased as an add-on. Credits may reset monthly, have expiration dates, or be replenished upon renewal, depending on your plan and feature.
Why Track Your Credits?
Prevent Workflow Disruptions: Avoid running out of credits when you need them most.
Budgeting: Plan your recruitment campaigns and allocate credits efficiently.
Transparency: Understand what you’re entitled to and how much you’ve used.
Renewal Planning: Know when credits will be replenished or if you need to purchase more.
Integration with Other Features
My Plan Section: Central hub for tracking all credit types.
Manage Subscription: Purchase additional credits, view renewal dates, and handle billing.
AI Store: Buy add-on credits for AI Recruiter and Candidate Tests (when available).
Step-by-Step Guide: Tracking Your Credit Usage and Remaining Balance
Prerequisites
You must have an active PyjamaHR account.
Access to the “Settings” menu (admin or user with appropriate permissions).
1. Access the “My Plan” Section
Log in to your PyjamaHR account.
Click on your profile icon (top right corner).
Select Settings from the dropdown menu.
Navigate to My Plan.
Screenshot suggestion: Highlight the profile icon, Settings, and My Plan navigation path.
2. Review Your Credit Balances
Job Boost Credits: Shows total allocated, used, and remaining boosts for the current cycle.
AI Recruiter Credits: Displays total, used, and remaining AI interview credits.
Candidate Test Credits: Indicates available test credits (if feature is active for your account).
Screenshot suggestion: Annotate the My Plan dashboard showing each credit type and current balance.
3. Check Credit Usage Details
Hover or click on each credit type for more details (e.g., usage history, expiration date).
For AI Recruiter, you may see when credits will be replenished (based on your subscription renewal date).
4. Purchase Additional Credits (If Needed)
Go to Manage Subscription or AI Store (as applicable).
Select the credit type you wish to purchase.
Complete payment via the provided link or in-app checkout.
Screenshot suggestion: Show the purchase flow for AI Recruiter or Candidate Test credits.
5. Monitor Credit Renewal Dates
Job Boosts: Some plans (e.g., AppSumo Tier 4) provide a set number of free boosts per month, resetting on your plan’s renewal date.
AI Recruiter: Credits renew monthly, based on your subscription start date—not always the calendar month.
Candidate Tests: Credits may be one-time or reset based on plan (currently paused for revamp).
Advanced Usage & Best Practices
Power User Tips
Set Reminders: Note your renewal date to anticipate when credits will be replenished.
Track Usage Patterns: Regularly check My Plan to spot trends and avoid last-minute shortages.
Bulk Actions: Plan bulk job boosts or AI interviews early in your cycle to maximize value.
Monitor Expiry: For features like AI Recruiter, unused credits may expire after 30 days.
Do’s and Don’ts
Do:
- Always check your credit balance before launching a new campaign or sending bulk invites.
- Use the My Plan section as your single source of truth for all credit-related queries.
- Contact support if credits are not reflecting after payment or renewal.
Don’t:
- Assume credits reset at the start of every calendar month—always verify your plan’s renewal cycle.
- Wait until you’re out of credits to check your balance; plan ahead.
- Confuse unlimited features (like resume parsing or scheduling) with metered, credit-based features.
Troubleshooting & Common Issues
Common Problems and Solutions
1. Credits Not Replenished After Renewal
- Issue: Credits not appearing after subscription renewal.
- Solution: Refresh your browser and check My Plan again. If still missing, contact support—sometimes a minor glitch delays the update.
2. Credits Not Added After Payment
- Issue: Paid for credits, but balance not updated.
- Solution: Confirm payment completion. If credits don’t appear within a few minutes, reach out to support with your payment details.
3. Expired or Unused Credits
- Issue: Unused AI Recruiter credits expired after 30 days.
- Solution: Plan usage within the validity period. Expired credits cannot be restored.
4. Candidate Test Credits Unavailable
- Issue: Unable to purchase or use Candidate Test credits.
- Solution: The feature is currently being revamped. Use any remaining credits if available, but purchasing new credits may not be possible until relaunch.
5. Discrepancy in Credit Count
- Issue: Credit balance appears lower than expected.
- Solution: For AI Recruiter, credits are deducted when interviews are sent. If a candidate does not complete the interview within 96 hours, the credit is automatically refunded.
Error Messages and What They Mean
“You have no Candidate Test credits left.”
Check My Plan. If you need more, and the feature is active, purchase via AI Store. If not available, wait for the feature relaunch.“Credits are showing less.”
Check if candidates completed their interviews/tests. For AI Recruiter, credits are refunded if interviews are not taken within 96 hours.
When to Contact Support
Credits not reflecting after payment or renewal.
Discrepancies in credit usage that don’t match your activity.
Urgent need for credits when the feature is paused or being revamped.
Comprehensive FAQ
1. Where can I see my remaining credits for Job Boosts, AI Recruiter, or Candidate Tests?
Go to Settings > My Plan. All credit balances are displayed there.
2. When do my credits renew?
Credits renew on your subscription renewal date, not necessarily the first of the month.
3. How many free Job Boosts do I get per month?
Depends on your plan (e.g., AppSumo Tier 4 gets 5 free boosts per month).
4. What happens if I don’t use all my credits before renewal?
Unused credits may expire (especially for AI Recruiter). Always check your plan’s terms.
5. Can I purchase additional credits?
Yes, for AI Recruiter and (when available) Candidate Tests. Use Manage Subscription or AI Store.
6. Why did my AI Recruiter credits disappear?
If your subscription payment fails or is not renewed, credits are not added for the new cycle.
7. Are credits refunded if a candidate doesn’t complete an AI interview?
Yes, if the candidate does not take the interview within 96 hours, the credit is refunded.
8. Why can’t I buy more Candidate Test credits?
The feature is currently being revamped. Purchasing is paused until relaunch.
9. My plan says “unlimited”—why do I have limited credits?
Unlimited refers to core features, not credit-based features like Job Boosts, AI Recruiter, or Candidate Tests.
10. How do I know when my credits will be replenished?
Check your renewal date in My Plan or Manage Subscription.
11. Can I get a one-time credit top-up if I run out?
Sometimes, support may offer a one-time purchase as a goodwill gesture, but this is not guaranteed.
12. What if I paid but credits are still missing?
Contact support with your payment details for manual resolution.
Related Features & Next Steps
Manage Subscription: Upgrade your plan, view invoices, and handle payments.
AI Store: Purchase add-on credits for AI Recruiter and Candidate Tests (when available).
Job Posting & Boosting: Use credits to maximize job visibility.
Candidate Assessments: Assign tests (feature relaunch pending).
Recommended Next Steps:
- Regularly review your credit usage in My Plan.
- Set calendar reminders for your renewal date.
- Explore automation options for bulk actions.
- Read related articles:
- [How to Purchase Additional Credits in PyjamaHR]
- [Understanding Your PyjamaHR Subscription Plan]
- [Managing Job Boosts for Maximum Visibility]
Still have questions?
Contact PyjamaHR Support via in-app chat or email for personalized assistance.
Article last updated: June 2024
Based on real customer conversations and current PyjamaHR platform capabilities.