Executive Summary

Accidentally renewed your PyjamaHR subscription or were charged after you thought you’d cancelled? This guide explains exactly how to request a refund for accidental renewals, what to expect during the process, and how to avoid common pitfalls. Learn the step-by-step workflow, see real customer scenarios, and get answers to the most frequent questions—so you can resolve billing issues quickly and get back to hiring.

Detailed Overview

What is an Accidental Renewal?
An accidental renewal occurs when your PyjamaHR subscription is automatically charged for a new billing cycle (monthly or annual) even though you intended to cancel, paused using the platform, or encountered technical issues preventing cancellation. This can happen due to:

Forgetting to cancel before the renewal date
Technical issues blocking access to the cancellation option
Auto-debit/card charges processed despite prior cancellation attempts
Account access issues (e.g., blocked or restricted accounts)

Why Request a Refund?
Requesting a refund ensures you’re not charged for services you didn’t intend to use. PyjamaHR’s support team is responsive to such requests, especially when you act promptly and provide the required details.

Integration with PyjamaHR Workflows
Refund requests are closely tied to subscription management (via the “Manage Subscription” section), auto-renewal settings, and account access. Cancelling your subscription is a prerequisite for most refunds, and refunds typically result in immediate or scheduled restriction of platform access.

Business Impact
Timely refunds help you manage your hiring budget, avoid unnecessary charges, and maintain trust in your HR tech stack.

Step-by-Step Guide: Requesting a Refund After Accidental Renewal

Prerequisites

Access to your registered PyjamaHR email address
Details of the charge (date, amount, last 4 digits of card if possible)
(Optional) Screenshots of the charge or error messages

1. Check Your Subscription Status

Go to your PyjamaHR dashboard.
Click your profile icon > Manage Subscription.
Confirm if your subscription is active, cancelled, or pending cancellation.
Screenshot Callout: Show the “Manage Subscription” page with the “Cancel” button and current plan status.

2. Attempt to Cancel the Subscription (if not already done)

In Manage Subscription, click Cancel Subscription.
Follow prompts to confirm cancellation.
Note: If your renewal date is today, cancellation will apply to the next billing cycle (you’ll retain access until the end of the current period).

3. Gather Payment Details

Note the date and amount of the accidental renewal.
If possible, get the last 4 digits of the card charged (from your bank statement).
Screenshot Callout: Example of a bank statement showing the PyjamaHR charge.

4. Contact PyjamaHR Support

Use in-app chat, email ([email protected]), or your account’s support portal.
Provide:
- Registered email address
- Details of the charge (date, amount, card info)
- Description of the issue (“I cancelled but was still charged,” “Couldn’t access account to cancel,” etc.)
Template:
```
Subject: Refund Request for Accidental Renewal

Hi Team,
I was charged for a subscription renewal on [date] for [amount], but I intended to cancel before this date. Please process a refund. My registered email is [your email]. Thank you.
```

5. Wait for Confirmation

PyjamaHR support typically responds within 1-2 business days.
Once approved, refunds are processed within 5–10 business days (sometimes 5–7 days).
You may receive an ARN (Acquirer Reference Number) or transaction code to track the refund with your bank.

6. Monitor Your Account

Access to PyjamaHR will be restricted once the refund is processed.
Check your bank statement for the refund within the stated timeframe.

Advanced Usage & Best Practices

Act Quickly: Refunds are more likely if you contact support soon after the accidental renewal.
Document Everything: Save emails, chat transcripts, and screenshots of charges or errors.
Cancel Auto-Pay: After cancellation, remove your card from the platform if possible, or contact your bank to stop future auto-debits.
Check for Multiple Users: If you’re billed for more seats than used, request a refund for the extra users (see Conversation 4258).
Partial/Prorated Refunds: If you’ve used part of the billing cycle, PyjamaHR may issue a prorated refund (see Conversation 8273).
Account Access Issues: If you can’t log in to cancel, mention this in your support request—support can process the cancellation and refund manually.

Do’s:
- Use the exact email registered with PyjamaHR.
- Clearly state the reason for your refund request.
- Follow up if you don’t receive a response within 2 business days.

Don’ts:
- Don’t dispute the charge with your bank before contacting PyjamaHR support—this can delay resolution.
- Don’t wait weeks to request a refund; act as soon as you notice the charge.

Troubleshooting & Common Issues

Issue: “I cancelled, but was still charged.”
Solution:
- Check if cancellation was for the next billing cycle (access remains until period end).
- Provide proof of cancellation date to support.

Issue: “I can’t access my account to cancel.”
Solution:
- Contact support with your registered email and explain the access issue.
- Support can process cancellation and refund manually.

Issue: “Payment is still processing.”
Solution:
- Refunds can only be issued after payment is fully processed. Support will monitor and refund once cleared.

Issue: “Refund not received after 10 days.”
Solution:
- Request the ARN or transaction code from support.
- Contact your bank with this code for tracking.

Issue: “Charged for multiple users/seats.”
Solution:
- Request refund for unused seats; support can adjust future invoices or process a direct refund.

Issue: “Auto-pay keeps charging after cancellation.”
Solution:
- Confirm cancellation in “Manage Subscription.”
- If still charged, contact support and your bank to block future payments.

Comprehensive FAQ

1. How long does it take to receive a refund?
Refunds are typically processed within 5–10 business days after approval.

2. Will my access to PyjamaHR be restricted after a refund?
Yes, access is usually restricted immediately or at the end of the current billing cycle.

3. Can I get a refund if I used the platform after renewal?
Partial/prorated refunds may be possible if you haven’t used the service extensively—support will review on a case-by-case basis.

4. What if my payment is still “processing”?
Refunds can only be issued after payment is fully processed by your bank.

5. How do I stop auto-renewal?
Cancel your subscription in “Manage Subscription.” For extra assurance, remove your card or contact your bank.

6. What if I can’t log in to cancel?
Contact support with your registered email and details; they can process cancellation and refund manually.

7. I was charged after cancelling before the renewal date. Why?
If cancellation was close to the renewal date, the system may have already processed the charge. Support can verify and refund.

8. Can I get a refund for extra users/seats?
Yes, if you were billed for more users than needed, request a refund for the difference.

9. Will I get a confirmation of my refund?
Yes, support will confirm via email or chat, and may provide a transaction reference number.

10. What if I don’t receive my refund?
Contact support for the ARN/transaction code and check with your bank.

11. Can I reactivate my subscription after a refund?
Yes, but you’ll need to start a new subscription from scratch.

12. What if I was blocked or flagged and can’t use the platform?
If your account is blocked (e.g., for verification issues), you are eligible for a refund if you can’t use the service.

Manage Subscription: Learn how to cancel, upgrade, or change your plan.
Auto-Pay Management: How to remove payment methods and stop future charges.
User Management: Adjust the number of billable users to avoid overcharges.
Account Verification: Resolve access issues to prevent accidental renewals.
Billing & Invoices: Access your payment history and download invoices.

Real Customer Scenarios

Wasif Qadri: Cancelled before due date but was still charged; refund processed within 7–10 days.
Jash: Tried to cancel but couldn’t; refund processed after support intervention.
Halyna: Unrecognized charge; refund processed after providing card details.
Prakash: Paid for the wrong feature (Job Boost instead of Premium); refund processed and advised to repurchase correctly.
Parag: Overcharged for extra seats; refund adjusted in future invoices.

Summary

Requesting a refund after accidental renewal in PyjamaHR is straightforward if you act quickly, provide clear details, and follow the steps outlined above. Always use the “Manage Subscription” section to monitor your plan, and contact support promptly if you encounter issues. For ongoing peace of mind, review your subscription status regularly and keep your payment methods up to date.

If you need further assistance, PyjamaHR’s support team is ready to help—just reach out with your registered email and payment details.

How to Request a Refund After Accidental Renewal in PyjamaHR