Executive Summary

If your PyjamaHR workspace has been cancelled, expired, or blocked, you may find yourself unable to access your data, post jobs, or manage your hiring pipeline. This guide provides a comprehensive, step-by-step process for reactivating your workspace, including handling common issues, understanding plan restrictions, and ensuring a smooth transition back to active use—whether you’re a single user, a team, or an agency.

Detailed Overview

What is Workspace Reactivation?
Reactivating a PyjamaHR workspace means restoring access to your company’s account after it has been suspended due to subscription expiry, cancellation, or plan violations (such as exceeding user/job limits). This process is essential for regaining access to your hiring data, job postings, and candidate pipelines.

When and Why to Use It:
- Your subscription has lapsed and you can’t log in.
- You cancelled your plan and now need to resume hiring.
- You see messages like “Your subscription has ended,” “Renew Subscription,” or “Contact Support.”
- You need to access or export historical hiring data.
- You want to downgrade from a paid plan to a free plan (where available).

Integration with Other Features:
- User management (removing/inviting team members)
- Job posting limits and status
- Billing and invoice management
- Data export and reporting

Business Impact:
Timely reactivation ensures minimal disruption to your recruitment process, prevents data loss, and allows your team to resume hiring activities without starting from scratch.

Step-by-Step Guide: Reactivating Your PyjamaHR Workspace

Prerequisites & Requirements

You must have Super Admin or Admin access, or be able to contact someone who does.
You need access to your registered company email.
Payment method (credit/debit card with international payments enabled, if required).
Be aware of your current user and job count.

1. Identify Your Workspace Status

Expired Subscription: You see “Your subscription has ended” or are prompted to “Renew Subscription.”
Cancelled Subscription: You cancelled and now see only annual plans or are blocked from monthly renewal.
Blocked/Flagged Account: You receive messages about suspicious activity or anti-spam verification.

2. Log In and Check for the “Renew Subscription” Option

Go to PyjamaHR Login.
Use your registered work email (not a personal Gmail/Yahoo, unless it’s your company domain).
If you see only a “Contact Support” button and no “Renew” option, proceed to Step 4.

3. Renew or Upgrade Your Subscription

Click Renew Subscription or Upgrade Now.
Review the number of billable users and active jobs. The system will show the total amount based on these.
- Tip: If you see a higher amount than expected (e.g., INR 4,000 for 4 users), you must reduce users before proceeding (see below).
Select your plan (monthly or annual, if available).
- Note: If you have cancelled twice, only annual plans will be available (see “Common Issues”).
Enter payment details and complete the transaction.
Your workspace will be reactivated immediately after payment.

4. If You Can’t See the Renew Option or Are Blocked

Contact Support: Use the in-app chat or email [email protected]. Provide your registered email and describe the issue.
Request Temporary Access: Support can grant you 1 hour of access to remove users or jobs to bring your account within plan limits.
For Blocked/Flagged Accounts: You may be required to provide business verification documents (GST certificate, incorporation certificate, LinkedIn company page, etc.) and/or join a short Zoom call for manual verification.

5. Adjust Users and Jobs to Fit Plan Limits

Go to Settings > Team Members.
Remove extra users by clicking the three dots next to their name.
For job postings, close or unpublish jobs to fit within your plan’s active job limit.
Refresh the page and verify the correct pricing before proceeding with payment.

6. Confirm Reactivation

After payment or support intervention, log in again.
Verify access to your dashboard, jobs, and candidate data.
If you encounter issues, perform a hard refresh or try logging in via incognito mode.

7. Special Cases

Multiple Cancellations: If you’ve cancelled your subscription twice, the system auto-switches to annual billing. Monthly plans will not be available.
Data Export: If you only need to export your data, request temporary access from support.
Changing Super Admin: Invite the new email as Super Admin, then remove the old one within 20 minutes to avoid extra charges.

Advanced Usage & Best Practices

Plan Your Team Size: Before reactivating, decide which users need access. Remove unnecessary users to avoid extra charges.
Monitor Job Limits: Keep active jobs within your plan’s limit to prevent automatic upgrades or access blocks.
Billing Cycles: Subscription cycles are fixed; late payments do not shift your renewal date.
Data Safety: PyjamaHR retains your data during inactive periods, but you must reactivate to access or export it.
Temporary Access: Use the 1-hour access window wisely—remove users/jobs and complete payment promptly.
Annual Plan Lock-In: After two cancellations, only annual plans are available. Plan accordingly to avoid being locked out of monthly billing.

Troubleshooting & Common Issues

Error Messages & Solutions

“Your subscription has ended” / “Renew Subscription”
→ Log in, click “Renew Subscription,” and complete payment.
No “Renew” button, only “Contact Support”
→ Contact support for manual intervention.
Charged for more users than expected
→ Remove extra users in Settings > Team Members, refresh, and try again.
Cannot downgrade to monthly plan
→ After two cancellations, only annual plans are available.
Blocked/Flagged for Suspicious Activity
→ Provide business documents and join a verification call as requested.
Cannot access data after expiry
→ Request temporary access from support to export your data.
Payment not going through
→ Ensure your card allows international transactions; try a different card or contact your bank.

Recovery Procedures

Lost Super Admin Access:
Invite a new email as Super Admin, remove the old one within 20 minutes to avoid extra charges.
Need to Export Data Only:
Request 1-hour access from support and use the Compare View to export candidate/job data.

When to Contact Support

No option to renew or upgrade is visible.
Account is blocked/flagged and requires verification.
Payment issues persist after trying multiple cards.
You need to change the primary registered email or transfer Super Admin rights.

Comprehensive FAQ

1. Why can’t I see the “Renew Subscription” button?
If you only see “Contact Support,” your account may require manual intervention due to multiple cancellations, plan violations, or verification issues. Contact support with your registered email.

2. Why am I being charged for more users than I have?
The system counts all invited users (including pending invites) as billable. Remove extra users in Settings > Team Members before renewing.

3. Can I downgrade from annual to monthly billing?
No. After two cancellations, only annual plans are available due to system restrictions.

4. What happens to my data if my workspace is expired or cancelled?
Your data is retained, but you cannot access it until you reactivate your subscription.

5. Can I get temporary access just to export my data?
Yes. Contact support to request a 1-hour access window for data export.

6. How do I change the Super Admin or main account email?
Invite the new email as Super Admin, then remove the old one within 20 minutes to avoid extra charges.

7. What if my account is blocked for suspicious activity?
You’ll need to provide business verification documents and may be asked to join a Zoom call for manual review.

8. Why am I not able to select a monthly plan after cancelling?
After two cancellations, the system locks you into annual billing to cover ongoing data storage costs.

9. Can I create a new account to get around plan restrictions?
No. Multiple accounts for the same company are not allowed and may be flagged.

10. How do I reduce my billable users before reactivating?
Go to Settings > Team Members, remove users, and refresh the page before proceeding with payment.

11. What if I only want to keep one user active?
Remove all other users before renewing; the system will then charge for only one user.

12. My payment isn’t going through—what should I do?
Check that your card supports international transactions, try another card, or contact your bank.

13. Can I pay via UPI or bank transfer?
Currently, only card payments are accepted (with international transactions enabled).

14. What if I see “undeliverable” errors when inviting users?
Check the email address for typos, and ensure the recipient’s email provider is not blocking PyjamaHR emails.

User Management: Understanding Access Types
Data Export: Comparison View: How to Export Candidate Data
Billing & Invoices: Access via Settings > Manage Subscription
Plan Details: PyjamaHR Pricing
Business Verification: Prepare GST certificate, incorporation certificate, and LinkedIn company page for verification if needed.

Recommended Next Steps:
- Review your current user and job count before reactivation.
- Plan your billing cycle and avoid unnecessary cancellations.
- Set up notification and billing contacts in your account settings.
- Regularly export critical data for backup.

Still need help?
If you encounter any issues not covered here, reach out to [email protected] with your registered email and a detailed description of your problem.

This article is based on real customer conversations and reflects the latest PyjamaHR policies and workflows as of June 2025. For the most up-to-date information, always refer to the in-app help center or contact support directly.

How to Reactivate a Cancelled or Expired Workspace in PyjamaHR