Executive Summary
PyjamaHR provides a streamlined way for users to access, download, and share invoices and payment receipts for subscriptions, job boosts, and other platform services. This guide covers everything you need to know about finding your invoices, understanding GST/VAT applicability, updating billing details, and troubleshooting common issues—ensuring your accounting and compliance needs are met without hassle.
Detailed Overview
What Can You Do with PyjamaHR Invoices?
View and download all past and current invoices for subscriptions, job boosts, and other payments.
Share invoices and receipts with your accounts or finance team directly from the platform.
Understand GST/VAT applicability—including why GST is not charged on PyjamaHR invoices for Indian customers.
Update billing details (company name, address) for future invoices.
Request special documentation (e.g., No PE, Form 10F, TRC) for cross-border compliance.
Why Is This Important?
Accounting and compliance: Accurate invoices are critical for bookkeeping, audits, and tax filings.
Transparency: Immediate access to payment records helps avoid confusion and delays.
Global business needs: PyjamaHR supports customers in India and internationally, with clear policies on GST/VAT.
Step-by-Step Guide: Viewing, Downloading, and Sending Invoices
Prerequisites
You must be a registered user with an active or past subscription/payment on PyjamaHR.
Only users with appropriate access (typically Super Admin or billing contact) can view all invoices.
1. Accessing Your Invoices
Log in to your PyjamaHR account.
Click on your profile icon (top right corner).
Select "Manage Subscription" from the dropdown menu.
- Note: In some older UI versions, this may appear as "My Plan" or "Subscription Settings."A new tab will open showing your subscription details.
Scroll down to the "Invoice History" section.
- Here, you’ll see a list of all invoices generated for your account.
Screenshot Callout: Show the "Manage Subscription" menu and the "Invoice History" section with sample invoices.
2. Downloading an Invoice or Receipt
In the Invoice History section, locate the invoice you need (by date or amount).
Click on the invoice link or "Download" button next to the relevant entry.
The invoice will open in a new tab or download as a PDF.
Save or print the invoice as needed.
Screenshot Callout: Highlight the "Download" button and a sample PDF invoice.
3. Sending or Sharing an Invoice
Option 1: Download the invoice and attach it to an email to your accounts team.
Option 2: If your accounts team has access to PyjamaHR, direct them to the "Manage Subscription" page to download invoices themselves.
Option 3: For special requests (e.g., invoices for specific months, custom billing details), contact PyjamaHR support via chat or email.
4. Updating Billing Details for Future Invoices
Go to "Manage Subscription".
Look for the "Billing Details" or "Update Billing Info" section.
Edit your company name, address, or other required fields.
Changes will apply to all future invoices—existing invoices cannot be retroactively changed.
Note: If you need a company name change on a past invoice, contact support. In most cases, invoices already generated cannot be altered, but future invoices will reflect your updated details.
Advanced Usage & Best Practices
Power User Tips
Bulk Download: For multiple invoices, download each individually from the Invoice History. If you need a bulk export, contact support.
Annual vs. Monthly Plans: Annual subscriptions offer a 25% discount and generate a single invoice for the year, simplifying accounting.
Prorated Charges: If you add or remove users mid-cycle, invoices will reflect prorated amounts for those changes. Review invoice line items for details.
Integration with Accounting Workflows
Share invoices directly with your finance team for reconciliation.
Use invoice PDFs for GST/VAT compliance audits (see below for GST/VAT details).
Request special compliance documents (e.g., No PE, Form 10F, TRC) by contacting support if required for cross-border payments.
Do’s and Don’ts
Do: Always check the "Invoice History" for the most up-to-date records.
Do: Update billing details before your next payment to ensure accuracy.
Don’t: Expect GST to be included on invoices—see below for details.
Don’t: Attempt to change billing details on already-generated invoices without contacting support.
GST, VAT, and Tax Receipts: What You Need to Know
GST on PyjamaHR Invoices
PyjamaHR does NOT charge GST on invoices, even for Indian customers.
All payments are processed through PyjamaHR’s US-based parent company (Delaware, USA).
Invoices will show the US billing address and no GST field.
You cannot add a GST number to your invoice, and there is no field for GST during payment.
Common Customer Questions
"Can I get a GST invoice?"
No, GST is not charged or collected by PyjamaHR. All invoices are international."Why is there no GST field or GST number on my invoice?"
Because PyjamaHR is billed from a US entity, Indian GST does not apply."Will this cause issues with my accounts or the GST department?"
No, as long as you retain the invoice showing the US billing entity, you are compliant with cross-border payment rules.
VAT for International Customers
VAT numbers: PyjamaHR does not currently support adding VAT numbers to invoices.
If you require both your VAT number and PyjamaHR’s VAT number on invoices:
This is not supported at this time. All invoices are generated from the US entity and do not include VAT fields.
Troubleshooting & Common Issues
1. "I can't find my invoice"
Double-check you are in the "Manage Subscription" section, not "My Plan" or other areas.
Scroll down to the bottom of the page for the full invoice list.
If you still can’t find it, contact support with your registered email and payment date.
2. "Invoice is missing GST/VAT details"
This is expected. PyjamaHR does not charge GST/VAT. See the section above for details.
3. "I need an invoice with my company name or updated billing info"
Update your billing details in "Manage Subscription" for future invoices.
Past invoices cannot be changed, but support can sometimes issue a supplementary document if required.
4. "I need a receipt for a specific payment (e.g., job boost, AI recruiter, test purchase)"
All receipts are available in the Invoice History.
For special cases (e.g., compliance documents, breakdowns), contact support.
5. "I paid but the invoice is not showing up"
Wait up to 24 hours for payment processing.
If still missing, contact support with your payment reference and registered email.
6. "I need a bulk download of all invoices"
Download each invoice individually from the Invoice History.
For large requests, contact support for assistance.
7. "I need special compliance documents (No PE, Form 10F, TRC)"
Email support with your request and company details. These are provided on request for cross-border compliance.
Comprehensive FAQ
1. Where do I find my PyjamaHR invoices?
Go to your profile > Manage Subscription > Invoice History.
2. Can I get a GST invoice?
No, PyjamaHR does not charge GST. All invoices are from a US entity.
3. How do I update my company name or address on invoices?
Update your billing details in Manage Subscription. Changes apply to future invoices only.
4. Can I add my GST or VAT number to the invoice?
No, there is no field for GST/VAT numbers as these taxes are not charged.
5. Why is there no GST/VAT on my invoice?
All payments are processed by PyjamaHR’s US parent company; Indian GST and international VAT do not apply.
6. How do I download invoices for previous months?
Scroll through Invoice History and download each invoice as needed.
7. Can I get a receipt for a specific feature (e.g., job boost, AI recruiter)?
Yes, all payments generate an invoice/receipt in Invoice History.
8. My invoice is missing or not showing up—what do I do?
Wait 24 hours after payment, then contact support with your payment details if still missing.
9. Can I get a breakdown of charges (e.g., for multiple users, prorated amounts)?
Yes, each invoice details user charges, prorated fees, and plan type.
10. Can I bulk download all invoices?
Currently, invoices must be downloaded one by one. For large requests, contact support.
11. I need special compliance documents for cross-border payments.
Contact support to request No PE, Form 10F, TRC, or similar documents.
12. Can I get an invoice with both my VAT number and PyjamaHR’s VAT number?
No, VAT numbers are not included on invoices as VAT is not charged.
13. How do I share invoices with my accounts team?
Download the PDF and email it, or have your accounts team access the Invoice History directly.
14. My payment is not reflecting in the invoice list.
Wait up to 24 hours; if still missing, contact support with payment details.
Related Features & Next Steps
User Management & Billing:
Adjust user seats to control billing amounts. See Understanding Access Types.Subscription Upgrades/Downgrades:
Change your plan from monthly to annual for discounts and simplified invoicing.Compliance Documentation:
Request No PE, Form 10F, TRC, and other documents from support for cross-border payments.Further Reading:
Summary Table: Key Invoice Actions
Action | Where to Do It | Notes/Requirements |
View/download invoice | Profile > Manage Subscription | All invoices listed by date/amount |
Update billing details | Manage Subscription | Applies to future invoices only |
Request special documents | Contact Support | For No PE, Form 10F, TRC, etc. |
Bulk download invoices | Contact Support | Manual download for each, or support |
Add GST/VAT number to invoice | Not supported | PyjamaHR does not charge GST/VAT |
Still Need Help?
If you have followed the steps above and still have issues with your invoices, receipts, or compliance documentation, please contact PyjamaHR support via chat or email with your registered email ID, payment date, and a description of your request. Our team is ready to assist you with any special requirements.
This article is based on real customer scenarios and is updated regularly to reflect the latest PyjamaHR features and policies.