Executive Summary
If your PyjamaHR account has been blocked or your verification request was rejected, you’re not alone—this is a common issue caused by our robust anti-spam and security filters. This guide explains exactly why verification requests are rejected, how to resolve them quickly, and best practices to ensure smooth account activation, based on real customer experiences and PyjamaHR’s current workflows.
Detailed Overview
What Is Account Verification in PyjamaHR?
PyjamaHR uses automated and manual verification to protect candidates and employers from fraud, spam, and misuse. When you sign up or update your company profile, our system checks your company website, LinkedIn page, and business registration documents. If anything appears suspicious or incomplete, your account may be blocked or your verification request rejected.
Why It Matters:
- Protects the PyjamaHR ecosystem from scams and fake job postings
- Ensures only legitimate businesses can post jobs and access candidate data
- Maintains compliance with LinkedIn and other partner platforms
When Does Verification Happen?
- During initial sign-up
- When updating company details
- If suspicious activity is detected (e.g., multiple logins from different locations/devices)
Integration with Other Features:
- Required for job posting, candidate management, and premium feature access
- Impacts ability to use integrations (e.g., LinkedIn job posting, job boosts)
Comprehensive Step-by-Step Guide: How to Resolve a Rejected Verification Request
Prerequisites
Access to your company’s official website and LinkedIn page
Valid business registration documents (see accepted types below)
Registered email address used for PyjamaHR
1. Understand Why Your Request Was Rejected
Common reasons (from real customer cases):
- Website or LinkedIn URL is missing, broken, or under construction
- Provided documents are expired, incomplete, or not official
- Company profile is flagged by LinkedIn or PyjamaHR’s anti-spam AI
- Multiple logins from different devices/locations trigger security freeze
- Use of VPNs or automation scripts detected as suspicious activity
Where to Check:
- Look for an email or in-app message from PyjamaHR explaining the rejection
- If unclear, contact support and request the specific reason
2. Gather the Required Documents and Information
You will need:
- Company Website URL: Must be live, professional, and clearly represent your business
- LinkedIn Company Page URL: Must be active and match your business identity
- Business Registration Documents:
- Certificate of Incorporation
- GST Registration
- Udyam Registration
- PAN Card (in some cases, but usually not sufficient alone)
- VAT Registration (for non-India companies)
- Other government-issued proof of business
Tip: Screenshots of your website or LinkedIn are NOT accepted—provide direct URLs.
3. Submit or Resubmit Your Verification Request
A. Via Support Chat or Email:
- Reply to your existing support ticket or email thread
- Attach all required documents (PDF or clear image)
- Paste your website and LinkedIn URLs directly in the message
B. If Requested, Join a Verification Call:
- PyjamaHR may request a Zoom call for manual verification (especially if documents are unclear or flagged)
- Respond promptly and confirm your availability
- Have your documents and screen ready to share if needed
C. If Your Website Is Under Construction:
- Wait until your site is live before resubmitting
- Inform support of your timeline
4. What Happens Next?
Support will review your submission, often within 10–15 minutes during business hours
If approved, you’ll receive confirmation and your account will be unblocked
If rejected again, you’ll be informed of the specific reason and next steps
5. If Your Request Is Permanently Rejected
PyjamaHR may decline service if your company is flagged by both our filters and LinkedIn, or if documents cannot be verified
In such cases, you may receive a refund (if you paid), but further appeals are generally not possible
Advanced Usage & Best Practices
Power User Tips
Keep Documents Up to Date: Expired certificates (e.g., Udyam) are a common rejection reason
Ensure Consistency: Company name, website, and LinkedIn must all match your registration documents
Avoid VPNs or Automation: Logging in from multiple locations or using scripts can trigger security blocks
Respond Quickly: Delays in providing documents or joining verification calls can prolong account blocks
Do’s and Don’ts
Do:
- Use official company email addresses (not personal Gmail/Yahoo accounts)
- Provide clear, high-resolution scans of documents
- Double-check URLs before submitting
Don’t:
- Submit screenshots instead of URLs
- Use expired or unrelated business documents
- Ignore requests for a verification call if asked
Troubleshooting & Common Issues
Common Error Messages & Solutions
Error Message / Scenario | Solution |
“Your account has been flagged and blocked” | Submit valid website, LinkedIn, and business registration documents |
“Website is under construction” | Wait until your site is live, then resubmit |
“Certificate is expired” | Provide a current, valid registration document |
“Multiple logins detected” | Confirm devices with support; avoid sharing credentials |
“We’ve decided not to proceed with unblocking your account” | If both PyjamaHR and LinkedIn have flagged your company, service cannot be restored |
What If...
You can’t provide business registration documents?
Verification cannot proceed; PyjamaHR cannot unblock your account.Your LinkedIn page is temporarily suspended?
Wait until it’s reinstated, then provide the active link.You believe your company was wrongly flagged?
Request a manual review and provide as much supporting documentation as possible.You need urgent access (e.g., candidate screening soon)?
Clearly state your urgency in support messages and be available for a Zoom call.
Comprehensive FAQ
1. Why was my verification request rejected?
Most commonly due to missing, invalid, or expired documents, or suspicious website/LinkedIn URLs.
2. What documents are accepted for business verification?
Certificate of Incorporation, GST, Udyam, VAT, or other government-issued business proof.
3. Can I use my personal LinkedIn or email?
No, only official company pages and emails are accepted.
4. My website is not live yet—can I still get verified?
No, you must have a live, professional website.
5. My LinkedIn page is suspended—what should I do?
Wait for reinstatement, then resubmit your verification.
6. Why do I need to join a Zoom call?
For manual verification if documents or online presence are unclear.
7. What if I refuse to provide business registration documents?
Verification cannot proceed; your account will remain blocked.
8. Can I get a refund if my account is permanently rejected?
Yes, if you paid for services and are denied access, a prorated refund is issued.
9. How long does verification take?
Usually 10–15 minutes after all documents are received, during business hours.
10. What if my company is flagged by LinkedIn but is legitimate?
Unfortunately, PyjamaHR cannot override LinkedIn’s flags; service cannot be provided.
11. Can I use PyjamaHR without LinkedIn integration?
No, LinkedIn verification is a core part of our anti-fraud process.
12. What if I have multiple companies or websites?
Provide registration documents and LinkedIn for the specific company you wish to verify.
Related Features & Next Steps
Account Security: Learn about SOC-2 compliance and how to avoid account freezes ([see: Account Security in PyjamaHR])
User Management: How to add or remove users after verification ([see: Managing Users])
Job Posting: Steps to post jobs after account activation ([see: Posting Jobs on PyjamaHR])
Payment & Subscription Issues: What to do if your account is blocked after payment ([see: Subscription Management])
Recommended Next Steps:
- Review your company’s online presence for consistency
- Keep all business documents current and accessible
- Bookmark this article for future reference
Still need help?
If you’ve followed all steps and your issue isn’t resolved, contact PyjamaHR Support with your registered email, all required documents, and a summary of your issue for priority assistance.
Related Articles:
- [How to Submit Business Verification Documents]
- [Understanding Account Security and Suspicious Activity Flags]
- [Managing Your Company Profile in PyjamaHR]
- [What to Do If Your LinkedIn Page Is Suspended]
This guide is based on real customer scenarios and current PyjamaHR processes as of June 2024. For the latest updates, always check the Help Center or contact support.