Executive Summary

To ensure a secure and trustworthy hiring environment, PyjamaHR requires all companies and recruitment agencies to complete a business verification process. This process involves submitting specific documents—such as a valid company website, LinkedIn company page, and official business registration documents—before you can post jobs or access premium features. This article provides a comprehensive, step-by-step guide to the required documents, best practices, troubleshooting, and answers to the most common questions, so you can get verified and back to hiring quickly.

Detailed Overview

What Is Company/Agency Verification in PyjamaHR?

Company or agency verification is a mandatory process for all organizations using PyjamaHR to post jobs, access candidate data, or utilize premium features. This process is designed to:

Prevent fraud and spam by ensuring only legitimate businesses can post jobs and access candidate information.
Comply with job board partner requirements (e.g., LinkedIn, Google Jobs).
Protect candidates from scams and fake job postings.

When is verification required?
- During initial account setup (especially for new companies/agencies).
- When changing company details (website, LinkedIn, etc.).
- If your account is flagged by PyjamaHR’s anti-spam AI filters.
- When upgrading to a paid plan or after a trial period.

How does verification integrate with PyjamaHR?
- You cannot post jobs to external job boards or access certain features until verification is complete.
- Verification is required for both direct employers and recruitment agencies.

Step-by-Step Guide: How to Complete Company/Agency Verification

Prerequisites

You must have a valid, functional company website.
You must have a LinkedIn company page (not a personal profile).
You must have access to official business registration documents.

Step 1: Gather Required Documents

You will need ALL of the following:

Company Website URL
- Must be live, functional, and clearly represent your business.
- “Under construction” or placeholder sites are NOT accepted.
LinkedIn Company Page URL
- Must be a company page, not a personal profile.
- The page should be claimed and show your business name and logo.
- Example: https://www.linkedin.com/company/your-company-name/
Business Registration Document
- This can be one of the following, depending on your country and business type:
- Certificate of Incorporation
- GST Certificate (India)
- Udyam Registration (India)
- EIN/IRS Document (USA)
- Business License
- Articles of Organization
- Trade License
- PAN Card (India, for sole proprietors)
- DBA/Assumed Name Certificate (for brands under a parent company)
- The document must clearly show your legal business name and registration number.

Special Cases:
- If your brand name differs from your legal entity, provide a document (e.g., DBA certificate) showing the relationship.
- If you are a recruitment agency, you must provide documents for the agency, not just a client.

Step 2: Submit Your Documents

Via Chat: Upload or paste links directly in your PyjamaHR support chat.
Via Email: If requested, send documents to the specified support email (e.g., [email protected] or as directed by your support agent).
During Onboarding: Some users may be prompted to upload documents during the signup flow.

Step 3: Await Manual Review

PyjamaHR’s team will review your documents, typically within 10–15 minutes during business hours.
You may be asked for additional information or clarification if:
The website is not functional.
The LinkedIn page is not a company page or is unclaimed.
The business document does not match your company name or domain.
There is a mismatch between your brand and legal entity.

Step 4: Complete a Verification Call (If Requested)

In some cases, especially if your account was flagged by anti-spam filters, you may be required to join a short Zoom or Google Meet call.
Be prepared to show your documents and, if needed, your LinkedIn page live.
Video calls are mandatory for high-risk or ambiguous cases; phone calls or chat-only verification are not accepted.

Step 5: Confirmation and Next Steps

Once approved, you will receive confirmation via chat or email.
Your account will be unblocked, and you can proceed to post jobs, invite team members, and access all features.

Advanced Usage & Best Practices

Power User Tips

Keep your LinkedIn company page updated with your logo, description, and correct website link.
Ensure your website is always live and up to date. “Under construction” pages will trigger blocks.
If you operate under a brand name, add a footer or “About” section on your website showing the legal entity name.
For agencies: Always provide your agency’s documents, not your client’s.
If you change your company name, website, or LinkedIn: Be proactive—submit updated documents before your account is flagged.

Do’s and Don’ts

Do:
- Use a company email address (not Gmail/Yahoo) for registration.
- Respond promptly to requests for additional documents.
- Provide clear, legible scans or PDFs of documents.

Don’t:
- Use a personal LinkedIn profile instead of a company page.
- Submit fake, expired, or unrelated documents.
- Attempt to bypass verification with incomplete information.

Troubleshooting & Common Issues

Common Error Messages and Solutions

“Your account has been blocked. We are unable to validate your company details.”
- Solution: Submit your company website, LinkedIn company page, and business registration document as described above.

“LinkedIn link is invalid” or “Personal LinkedIn page provided”
- Solution: Create or claim a LinkedIn company page and provide that URL.

“Website is under construction”
- Solution: Launch your website with at least a basic homepage and company information.

“Business document does not match company name/domain”
- Solution: Provide a DBA/Assumed Name certificate or other proof linking your brand and legal entity.

“We do not have a LinkedIn company page”
- Solution: LinkedIn company page is mandatory. Create one before proceeding.

“I am a freelancer/sole proprietor and don’t have registration documents”
- Solution: You must provide some form of business registration (GST, Udyam, PAN, EIN, etc.). PyjamaHR does not onboard unregistered businesses.

“I’m blocked after upgrading to premium”
- Solution: Verification is required for all paid accounts. Submit documents as above.

“I’m being asked for a Zoom call. Can’t you verify by email/chat?”
- Solution: For flagged or ambiguous cases, a video call is mandatory for security reasons.

Recovery Procedures

If your account is blocked, submit the required documents as soon as possible.
If you are unable to provide the required documents, you may request a refund (if eligible) and your account will remain blocked.
If your company is not yet registered, complete your business registration before reapplying.

When to Contact Support

If you have submitted all documents and have not received a response within 24 hours.
If you need clarification on which documents are acceptable for your country/business type.
If your account is repeatedly blocked despite providing valid documents.

Comprehensive FAQ

1. What documents are required for PyjamaHR company or agency verification?
- A live company website, LinkedIn company page, and official business registration document (see list above).

2. Can I use a personal LinkedIn profile for verification?
- No. Only LinkedIn company pages are accepted.

3. My company website is under construction. Can I still get verified?
- No. The website must be live and functional.

4. What if my brand name is different from my legal entity?
- Provide a DBA/Assumed Name certificate or other proof linking the two.

5. I’m a freelancer/sole proprietor. What can I submit?
- GST certificate, Udyam registration, PAN card, EIN, or other official business registration.

6. Why do I need a Zoom or Google Meet call?
- For high-risk or ambiguous cases, video verification is required to prevent fraud.

7. How long does verification take?
- Typically 10–15 minutes during business hours, but may take longer if additional clarification is needed.

8. What if my account is blocked after upgrading to premium?
- Submit the required documents for manual verification.

9. Can I use my client’s documents if I’m an agency?
- No. Only your agency’s documents are accepted.

10. What if my LinkedIn page is unclaimed or not optimized?
- Claim and update your LinkedIn company page before submitting for verification.

11. What if my business is newly registered and I don’t have all documents yet?
- Wait until you have official registration before applying.

12. Can I get a refund if I can’t provide the required documents?
- Yes, refunds are processed if you are unable to complete verification.

13. Can I submit documents via email?
- Yes, if directed by support. Otherwise, upload via chat.

14. What if my account is repeatedly blocked?
- Ensure your documents, website, and LinkedIn are always up to date and match your business details.

Team Member Management: Only verified companies can invite team members and assign roles.
Job Posting: Verification is required to post jobs to LinkedIn, Google Jobs, and other boards.
Plan Upgrades: Verification is mandatory for all paid plans.
Account Recovery: If you lose access, verification documents are required to restore your account.

Key Takeaways

Verification is mandatory for all companies and agencies using PyjamaHR.
You must provide a live website, LinkedIn company page, and official business registration document.
Video verification calls may be required for ambiguous or high-risk cases.
Keep your documents and online presence up to date to avoid future blocks.
Contact support if you have questions or need help with the process.

By following this guide and preparing the correct documents, you’ll ensure a smooth and fast verification process—so you can focus on hiring, not paperwork.

Required Documents for Company or Agency Verification in PyjamaHR: Complete Guide