Executive Summary

PyjamaHR uses advanced AI-driven anti-spam filters to protect candidates and maintain platform integrity. However, legitimate accounts can sometimes be inadvertently blocked due to certain triggers—most commonly, the use of external links in job postings or candidate emails, or suspicious company information. This article provides actionable best practices, real-world examples, and step-by-step guidance to help you avoid future account blocks and ensure uninterrupted recruiting.

Detailed Overview

Why Does PyjamaHR Block Accounts?

To safeguard candidates and maintain a trusted hiring environment, PyjamaHR employs automated AI filters that scan for suspicious activity. These filters monitor:

External links in job descriptions and candidate emails
Company website and LinkedIn URLs provided in your profile
Job posting patterns and targeted locations

If your account is flagged, you may lose access to posting jobs, communicating with candidates, or integrating with your career page and LinkedIn. While these measures are essential for security, they can sometimes impact legitimate users—especially if best practices aren’t followed.

Integration with Other Features

Job Posting: External links in job descriptions can trigger blocks.
Candidate Communication: Including URLs in candidate emails is a common trigger.
Company Profile Verification: Incomplete or suspicious company information can result in blocks.
Career Page & LinkedIn Integration: Account blocks can disrupt these integrations.

Business Impact

Downtime: Blocked accounts can’t post jobs or communicate with candidates, leading to lost opportunities.
Reputation: Candidates may see broken links or unresponsive postings.
Operational Disruption: Teams may be unable to access the ATS during critical hiring periods.

Step-by-Step Guide: How to Prevent Future Blocks

1. Audit Your Job Descriptions and Candidate Emails

Remove all external links from job descriptions and automated emails sent via PyjamaHR.
If you must reference a website, use plain text (e.g., “Visit our website at bdhcollective dot com”) instead of clickable links.
Screenshots: Show where to edit job descriptions and email templates in the PyjamaHR UI.

2. Verify Your Company Profile

Ensure your company website and LinkedIn URLs are valid, up-to-date, and match your business registration documents.
Avoid using URL shorteners (e.g., rebrandly links) in your company profile or communications.
Screenshots: Highlight the “Company Profile” section and where to update URLs.

3. Submit Required Documentation Promptly

If your account is flagged, be ready to provide:
- Valid company website URL
- LinkedIn company page URL
- Business registration documents
Tip: Keep digital copies of these documents handy for quick submission.

4. Coordinate with Your Team

Inform all team members about these best practices.
Ensure everyone edits their communications and postings accordingly.

5. Contact Support for Manual Verification

If blocked, reach out to PyjamaHR support for manual review and unblocking.
Be prepared for a quick Zoom verification call if requested.

Advanced Usage & Best Practices

Do’s

Whitelist Your Company: After manual verification, request to be whitelisted to prevent future blocks.
Use Internal Messaging: Communicate with candidates within PyjamaHR rather than redirecting them externally.
Regularly Review Templates: Periodically audit all job and email templates for compliance.

Don’ts

Don’t Add External Links: Avoid all external URLs in job descriptions and candidate emails—even if they seem harmless.
Don’t Use URL Shorteners: These are often flagged as suspicious by anti-spam filters.
Don’t Ignore Verification Requests: Delays in providing documentation can prolong account downtime.

Power User Tips

Template Library: Maintain a library of compliant templates for your team.
Centralized Communication: Use PyjamaHR’s messaging features to keep all candidate interactions on-platform.

Troubleshooting & Common Issues

Common Error Scenarios

Account Blocked After Posting a Job: Likely due to external links in the job description.
Blocked After Sending Candidate Emails: Check for URLs in your email templates.
Company Website/LinkedIn Flagged: Ensure URLs are correct and not using shorteners.

Solutions

Remove all external links from job descriptions and emails, then request manual review.
Update company profile with valid, direct URLs.
Provide business registration documents promptly when requested.
Contact support for urgent unblocking and request whitelisting after verification.

Recovery Procedures

Manual Verification: Support may request a Zoom call for quick verification.
Whitelisting: After manual review, ask to be whitelisted to prevent future issues.

When to Contact Support

If you’re blocked and can’t identify the cause.
If you’ve removed all links but remain blocked.
If you need urgent access restored for business-critical operations.

Comprehensive FAQ

1. Why was my account blocked?
Your account was flagged by PyjamaHR’s AI filters due to suspicious attributes—most commonly, external links in job postings or emails, or questionable company URLs.

2. What types of links are not allowed?
Any external URLs in job descriptions or candidate emails, including company websites, LinkedIn, or shortened links.

3. Can I use plain text to reference my website?
Yes. Use non-clickable text (e.g., “bdhcollective dot com”) instead of hyperlinks.

4. What documentation is required for manual verification?
A valid company website URL, LinkedIn company page, and business registration documents.

5. How long does unblocking take?
Usually 10–15 minutes after manual verification, but may vary if additional checks are needed.

6. What happens to my LinkedIn and career page integrations during a block?
They may be disrupted until your account is unblocked.

7. Can I use URL shorteners in any part of PyjamaHR?
No. These are often flagged as suspicious.

8. What if my company is whitelisted?
Whitelisted companies are less likely to be blocked by automated filters, but must still follow best practices.

9. How do I prevent my team from making mistakes?
Share this article and conduct regular audits of all templates and postings.

10. What if I need to share a video or resource with candidates?
Host the resource internally or provide instructions for candidates to find it on your official website (without a direct link).

11. Can I appeal a block if I believe it’s a mistake?
Yes. Contact support for manual review and provide all requested documentation.

12. Are there any exceptions to the no-links rule?
No. For candidate safety, all external links are prohibited in job descriptions and emails.

Company Profile Verification: Ensure your profile is always up-to-date.
Job Description Templates: Regularly review and update for compliance.
Candidate Messaging: Use PyjamaHR’s internal messaging for all communications.
Manual Verification Process: Familiarize yourself with the documentation and steps required.

By following these best practices, you can ensure uninterrupted access to PyjamaHR, protect your candidates, and streamline your hiring process. For further assistance, contact PyjamaHR Support or consult our Help Center.

Preventing Future Account Blocks in PyjamaHR: Best Practices, Common Pitfalls, and Proactive Solutions