Executive Summary

If your PyjamaHR account has been suspended due to a policy violation—especially those flagged by LinkedIn or PyjamaHR’s internal filters—this guide explains exactly how the appeal process works. Learn what triggers these suspensions, how to request a review, and what to expect at each step, so you can resolve issues quickly and minimize business disruption.

Detailed Overview

What Is a Policy-Violation Suspension?

A policy-violation suspension occurs when your company’s PyjamaHR account is blocked due to suspected breaches of job posting policies, either flagged by LinkedIn or PyjamaHR’s own security filters. These suspensions are designed to protect candidate safety and maintain compliance with partner platforms like LinkedIn.

Common triggers include:
- Multiple job policy violations reported by LinkedIn
- Inability to validate company details
- Suspicious activity detected by PyjamaHR’s filters

Business Impact:
- Inability to post jobs or access candidate data
- Disruption to recruitment workflows
- Potential reputational risk if not resolved promptly

When and Why to Use the Appeal Process

Use the appeal process if:
- You believe your account was suspended in error
- You need clarification on the reason for suspension
- You want to provide additional information or documentation to support your case

Integration with Other Features:
- Account validation and company profile management
- LinkedIn job posting integration

Step-by-Step Guide: Appealing a Policy-Violation Suspension

Prerequisites

Access to your PyjamaHR account email
Any relevant documentation (e.g., proof of company legitimacy, job posting details)

Steps

Identify the Suspension Notice
- You may see a message such as:
“Warning: Your account has been blocked. We are unable to validate your company details. Please contact our support team and validate your company details to unblock your account.”
- Screenshot tip: Capture the error message for your records.
Contact PyjamaHR Support
- Use the in-app chat or email support ([email protected]).
- Provide your company name and registered email (e.g., [email protected]).
- Clearly state you are appealing a policy-violation suspension.
Request Specifics About the Violation
- Ask for details on which job postings or activities triggered the suspension.
- Example question: “Which job posting are you referring to for the policy violation?”
Submit Required Documentation
- If prompted, provide documents to validate your company (e.g., business registration, proof of payment, job posting records).
- Screenshot tip: Attach files directly in the support chat or email.
Wait for Support Review
- Support may raise a ticket to unblock your account.
- Typical response: “I have raised a ticket to unblock your account. It will start working normally within 10-15 minutes.”
- Monitor your email and PyjamaHR notifications for updates.
Follow Up if Needed
- If you do not receive a resolution within the stated timeframe, reply to the support thread for an update.
Account Reactivation
- Once unblocked, verify that all features are restored.
- If issues persist, contact support again referencing your previous ticket.

Advanced Usage & Best Practices

Keep Company Details Updated: Ensure your company profile and contact information are always current to avoid validation issues.
Monitor Job Posting Compliance: Regularly review LinkedIn and PyjamaHR job posting guidelines to prevent future violations.
Document All Communications: Save copies of support chats and emails for reference in case of repeated suspensions.
Limit Account Sharing: Avoid multiple logins from different locations or users, as this can trigger security filters.

Do’s:
- Do respond promptly to support requests for information.
- Do clarify if you believe the suspension is in error (e.g., “We have not used the account for a month, why is there a violation?”).

Don’ts:
- Don’t ignore suspension notices or delay contacting support.
- Don’t attempt to create a new account to bypass the suspension—this may worsen the issue.

Troubleshooting & Common Issues

Common Error Messages

“Your account has been blocked. We are unable to validate your company details.”
Solution: Contact support and provide requested documentation.
“Your company has been marked for blocking due to possible policy violations from your end.”
Solution: Request specifics about the violation and submit an appeal.

What If Scenarios

What if LinkedIn has not blocked my LinkedIn account, but PyjamaHR is blocked?
PyjamaHR may receive stricter or earlier notifications from LinkedIn’s API or internal filters. Always clarify with support.
What if my account is repeatedly blocked?
Ask support for a detailed review and ensure all compliance steps are followed.
What if I don’t get a response within 24 hours?
Follow up via the same support channel, referencing your previous ticket.

Comprehensive FAQ

1. Why was my PyjamaHR account suspended?
Your account was flagged due to suspected policy violations, often reported by LinkedIn or detected by PyjamaHR’s filters.

2. Can I find out which job posting caused the violation?
Yes, request this information from support when you appeal.

3. How long does it take to resolve a suspension?
Typically, accounts are reviewed and unblocked within 10-15 minutes after support raises a ticket, but complex cases may take longer.

4. What documents do I need to provide?
Proof of company legitimacy, business registration, and details of your job postings.

5. Why does my LinkedIn account work, but PyjamaHR is blocked?
LinkedIn may not always block your direct account, but can flag your company to PyjamaHR for policy violations.

6. What if I haven’t used my account recently?
Suspensions can be based on past activity or delayed reports from LinkedIn.

7. Can I appeal more than once?
Yes, if you believe the issue is unresolved, follow up with support.

8. Will my data be lost during suspension?
No, your data remains intact and will be accessible once the account is unblocked.

9. Can I prevent future suspensions?
Yes, by following job posting guidelines and keeping your company details updated.

10. What if my payment has lapsed?
Account suspension for policy violations is separate from payment status, but both can affect access.

Company Profile Management: Keep your company details up to date to avoid validation issues.
LinkedIn Integration: Review LinkedIn’s job posting policies regularly.
Support Ticketing: Use the in-app support chat for the fastest response.

Still need help?
Contact PyjamaHR Support via in-app chat or email [email protected] with your company name and registered email for personalized assistance.

This guide is based on real customer experiences and PyjamaHR’s current workflows as of June 2024. For the latest updates, always refer to in-app notifications or contact support directly.

How to Appeal a Policy-Violation Suspension in PyjamaHR: Step-by-Step Guide