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Handling False‑Positive Fraud Flags in PyjamaHR: Step-by-Step Recovery, Best Practices, and FAQ

Updated this week

Executive Summary

PyjamaHR uses advanced anti-spam and fraud detection systems to protect both employers and candidates from scams, fake job postings, and account hijacking. Occasionally, legitimate companies or users may be incorrectly flagged—this is known as a false-positive fraud flag. This article provides a comprehensive, actionable guide to understanding, resolving, and preventing false-positive fraud flags, ensuring you can quickly regain access and minimize business disruption.


Detailed Overview

What Are False‑Positive Fraud Flags?

A false-positive fraud flag occurs when PyjamaHR’s automated security systems mistakenly identify a legitimate company or user as suspicious or fraudulent. This can result in:

  • Account blocks or suspensions

  • Inability to post jobs or access candidate data

  • Requests for additional verification (business documents, LinkedIn, etc.)

Why does this happen?
- AI-driven filters scan for patterns linked to spam, scams, or policy violations (e.g., suspicious website/LinkedIn URLs, duplicate accounts, multiple logins from different locations, or incomplete business profiles).
- These filters are strict due to increased fraud attempts and regulatory requirements from job boards like LinkedIn.

Business Impact:
- Temporary loss of access to PyjamaHR features
- Delays in hiring or candidate management
- Frustration and confusion for legitimate users

Integration with Other Features:
- Fraud flags can affect LinkedIn job posting, team member access, and billing.
- Manual verification is required to restore full access.


Step-by-Step Guide: How to Resolve a False‑Positive Fraud Flag

1. Identify the Flag

You may see messages like:
- “Your account has been flagged and blocked.”
- “We are unable to validate your company details.”
- “Multiple logins detected; account frozen for investigation.”

2. Gather Required Verification Documents

You will need:
- Valid company website URL (must be live and accessible)
- LinkedIn company page URL (not a personal profile; must match company name)
- Business registration documents (e.g., Certificate of Incorporation, GST Certificate, EIN, Udyam Registration, etc.)

Note: If your website is under construction, you must wait until it is live to complete verification.

3. Submit Documents to Support

  • Via Chat: Attach documents and paste URLs directly in your support chat window.

  • Via Email: If requested, send to the provided support email (e.g., [email protected]).

  • If prompted, join a Zoom/Google Meet call for live verification (link will be provided by support).

4. Participate in Manual Verification (if required)

  • Be ready to join a video call at the scheduled time.

  • Have your documents and screen ready to share.

  • Clarify any discrepancies (e.g., parent company vs. brand name, DBA, etc.).

5. Wait for Confirmation

  • Support will review your documents and URLs.

  • If approved, your account will be unblocked within 10–15 minutes.

  • If denied (e.g., documents don’t match, company flagged by LinkedIn), you will be notified and may be eligible for a refund.

6. Post-Recovery Actions

  • Perform a hard refresh or open PyjamaHR in an incognito window to ensure access is restored.

  • Test all features (job posting, candidate management, LinkedIn integration).


Advanced Usage & Best Practices

Power User Tips

  • Keep all company information up to date: Ensure your website and LinkedIn page are live, accurate, and match your business registration.

  • Use only company LinkedIn pages: Personal profiles or mismatched pages will trigger flags.

  • Prepare documents in advance: Have digital copies of all business registration documents ready for upload.

  • Respond promptly to support: Delays in providing information will extend downtime.

  • Avoid frequent changes to company name, website, or LinkedIn: These can trigger additional reviews.

Do’s and Don’ts

Do:
- Use a professional, fully functional company website.
- Maintain a well-optimized LinkedIn company page.
- Provide clear, matching business documentation.
- Join verification calls promptly when requested.

Don’t:
- Use personal LinkedIn profiles or unrelated company pages.
- Attempt to register multiple accounts for the same company.
- Share credentials or log in from multiple locations/devices simultaneously.
- Use VPNs to mask your location unless absolutely necessary (explain to support if you do).


Troubleshooting & Common Issues

Common Error Messages & Solutions

Error Message

Likely Cause

Solution

“Your account has been flagged and blocked.”

Suspicious website/LinkedIn, incomplete docs

Submit valid website, LinkedIn, and business registration docs

“Multiple logins detected; account frozen.”

Logins from different devices/locations

Stop sharing credentials, use only one device, reset password

“Website is under construction.”

No live website

Wait until website is live, then reapply

“LinkedIn profile is not a company page.”

Personal LinkedIn used

Create and use a company page

“Documents do not match company name.”

Mismatched docs/URLs

Provide explanation and supporting documents (e.g., DBA, parent company proof)

“Account flagged by LinkedIn.”

LinkedIn has flagged your company

Contact LinkedIn support; PyjamaHR cannot override this

What If Scenarios

  • What if my website is not live yet?

  • You must wait until the website is live to complete verification.

  • What if my LinkedIn is a personal profile?

  • Create a company page and use that for verification.

  • What if my company operates under a different brand name?

  • Provide legal proof (DBA certificate, parent company documentation).

  • What if I use a VPN or work remotely?

  • Explain your situation to support; avoid frequent location changes.

Recovery Procedures

  • If your account is unblocked, but you still can’t access features, perform a hard refresh or use an incognito browser window.

  • If you are denied access, request a refund (processed within 5–7 business days).


Comprehensive FAQ

1. Why was my account flagged as fraud?
- Most commonly due to suspicious website/LinkedIn URLs, incomplete or mismatched business documents, or multiple logins from different locations.

2. What documents do I need to provide?
- Valid company website, LinkedIn company page, and business registration documents (Certificate of Incorporation, GST, EIN, etc.).

3. Can I use a personal LinkedIn profile for verification?
- No. Only company pages are accepted.

4. My website is under construction. Can I still get verified?
- No. The website must be live and accessible.

5. What if my company name and LinkedIn/website don’t match?
- Provide legal documentation showing the relationship (e.g., DBA, parent company).

6. How long does it take to unblock my account?
- Once documents are submitted and approved, typically within 10–15 minutes.

7. Why do I need to join a Zoom/Google Meet call?
- For manual verification of your identity and documents, especially if there are discrepancies.

8. What if my account is denied after submitting documents?
- You will be notified and may receive a refund.

9. Can I prevent this from happening again?
- Keep all company information accurate and up to date, avoid frequent changes, and follow best practices.

10. What if LinkedIn has flagged my company?
- PyjamaHR cannot override LinkedIn’s decision. You must contact LinkedIn support.

11. What if I have multiple companies or brands?
- Register each separately with matching documentation, or provide legal proof of relationship.

12. What if I’m a new business without all documents yet?
- Wait until you have all required documentation and a live website before registering.

13. Can I use PyjamaHR if I’m a freelancer or not a registered business?
- No. Only legally registered businesses are supported.

14. What if I need urgent access for hiring?
- Submit all required documents promptly and respond quickly to support requests.

15. What if I’m repeatedly flagged?
- Ensure all information is consistent, avoid using VPNs or sharing credentials, and contact support for a review.


Related Features & Next Steps

  • LinkedIn Integration: Ensure your LinkedIn company page is connected and matches your business details.

  • Team Member Management: Only invite legitimate team members; avoid sharing credentials.

  • Billing & Subscription: If blocked, billing may be paused or refunded—check your account status.

  • Security Best Practices: Use unique logins for each user; avoid multiple logins from different locations.


Summary Checklist

  • [ ] Ensure your company website is live and matches your business name

  • [ ] Use a LinkedIn company page (not a personal profile)

  • [ ] Prepare and submit valid business registration documents

  • [ ] Respond promptly to support requests and join verification calls if needed

  • [ ] Avoid sharing credentials or logging in from multiple locations/devices

  • [ ] Keep all company information up to date to prevent future flags


Still have questions?
Contact PyjamaHR support with your registered email, company website, LinkedIn company page, and business registration documents ready for the fastest resolution.


This article is based on real customer experiences and PyjamaHR’s current anti-fraud workflows as of June 2024. For the latest updates, always refer to the Help Center or contact support directly.

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