Executive Summary
If your PyjamaHR account has been flagged, blocked, or restricted, you’re not alone—this is one of the most common issues faced by users. This guide provides a comprehensive, actionable process to unblock or reactivate your account, explains why suspensions happen, and details how to avoid future interruptions. Whether your account was flagged for multiple logins, anti-spam verification, or other reasons, follow these steps to restore access quickly and keep your hiring operations running smoothly.
Detailed Overview
What Does "Blocked" Mean in PyjamaHR?
A blocked account in PyjamaHR means you are temporarily unable to access your dashboard, post jobs, or manage candidates. This is typically triggered by:
Anti-spam/AI filters flagging your company details, website, or LinkedIn as suspicious
Unverified business information (missing or mismatched documents)
Violation of platform policies (e.g, posting fake jobs)
Business Impact:
A blocked account can halt all recruitment activity, delay candidate communication, and impact your hiring pipeline. Fast resolution is critical.
Step-by-Step Guide: How to get your PyjamaHR Account Unblocked if it is Blocked?
1. Reach out to the Support via Talk to Support button
When you attempt to log in, you may see messages like:
“Your account has been blocked. We are unable to validate your company details. Please contact our support team and validate your company details to unblock your account.”
Action:
Click on Talk to Support and send the message that appears, "I need more information on why my account got blocked". Please cooperate with the team and provide your company's valid website URL (must be live and functional), LinkedIn URL (must be a company page, not a personal profile) and a business registration document (GST certificate, Certificate of Incorporation, EIN, etc.)
2. For Suspicious Activity / Multiple Logins, your account gets flagged:
Click on Talk to Support and send the message that pops us, "I need more information on why my account got flagged for multiple logins."
Type Connect me to a Human and confirm if you (or anyone else) accessed the account from multiple devices/locations.
3. For Payment/Subscription Issues, in this case you will see a screen like this "Access Restricted":
Only Super Admins and Admins can complete the payment. Please complete the payment to continue using the platform.
4. Contact PyjamaHR Support Immediately
Best Practice:
Always use the in-app chat or email [email protected] with your registered email for fastest response.
What to Include:
- Subject: “Account Blocked – [Your Company Name]”
- Your registered email and phone number
- Error message screenshot
- All required documents/links (see above)
- Brief explanation of what happened (e.g., “I logged in from my laptop and mobile, now I’m flagged”)
Note:
If you are prompted for a Zoom/Google Meet call, this is standard for manual verification. Be ready to join a video call with your documents handy.
5. Complete Manual Verification (If Required, in case your account is blocked)
What to Expect:
- Support may request a Zoom or Google Meet call for identity/business verification.
- You may be asked to screen share your website/LinkedIn or show business documents.
- If your website or LinkedIn is under construction, you must wait until it is live and resubmit.
Tip:
If your company has rebranded or changed domains, provide documentation linking the old and new entities.
6. Wait for Confirmation and Next Steps
Typical Resolution Time:
- Most accounts are unblocked within 10–15 minutes after successful verification.
- Some cases (e.g., complex verification, LinkedIn issues) may take longer—support will keep you updated.
What Happens Next:
- You will receive confirmation via email or chat that your account is reactivated.
- You may be asked to perform a hard refresh (Ctrl+Shift+R) or log in via incognito mode to clear cached errors.
7. Take Preventive Actions to Avoid Future Suspensions
In case your account is flagged:
Do not share your login credentials with other users. Each user must have their own login.
Avoid simultaneous logins from multiple devices/locations (especially from different countries).
Change your password if you suspect unauthorized access.
In case your account is blocked:
Keep your business website and LinkedIn page updated and consistent with your registration documents.
Do not post fake, spam, or misleading job postings. This can result in permanent bans.
Advanced Usage & Best Practices
Multiple Users:
If you need more than one person to access PyjamaHR, purchase additional user seats. Sharing credentials will trigger security blocks.Remote Teams:
If your team works from different locations, ensure each person uses their own login. Explain to support if you travel frequently or use multiple devices.Rebranding or Domain Changes:
Provide clear documentation linking your old and new company names/domains to avoid verification delays.Staffing Agencies:
LinkedIn may restrict job postings from staffing agencies. Consider integrating a client’s LinkedIn page or creating a non-staffing agency company page for job posting.
Troubleshooting & Common Issues
Issue/Error Message | Likely Cause | Solution |
“Suspicious activity detected…” | Multiple logins from different devices/locations | Contact support, explain your usage, reset password, avoid sharing credentials |
“Your account has been blocked. We are unable to validate your company details.” | Anti-spam/AI filter flagged your website/LinkedIn | Provide valid website, LinkedIn, and business registration documents; join verification call if requested |
“Account still blocked after providing documents” | Documents incomplete, mismatched, or website/LinkedIn not live | Ensure all documents are official, website/LinkedIn are live, and names match registration |
“I only use one device but still got blocked” | Logging in from different browsers, IPs, or locations | Explain your usage to support, avoid switching devices/locations frequently |
“Cannot access after payment” | Payment failed or subscription expired, Access is Restricted | Check card for international payments, try a different card, contact support with payment screenshot |
“Account blocked after refund request” | Refund processed, account suspended as per policy | Contact support if you wish to reactivate; may require new subscription |
Comprehensive FAQs
Q1: Why was my account blocked?
A: Most commonly due to anti-spam verification, or incomplete business information.
Q2: Can I unblock my account myself?
A: No, you must contact support and complete the verification process.
Q3: How long does it take to reactivate my account if it is blocked?
A: Usually 10–15 minutes after successful verification, but may take longer for complex cases.
Q4: What documents are required for business verification?
A: Live company website, LinkedIn company page, and official business registration documents (GST, EIN, Certificate of Incorporation, etc.).
Q5: Can I use the same account on multiple devices?
A: Sharing credentials is NOT allowed.
Q6: What if my website or LinkedIn is under construction?
A: Your account will remain blocked until both are live and can be verified.
Q7: What if my company has rebranded or changed domains?
A: Provide documentation linking old and new names/domains, and update all records accordingly.
Q8: What if I am a staffing agency and LinkedIn blocks my jobs?
A: Consider integrating a client’s LinkedIn page or creating a non-staffing agency page for job posting.
Q9: What if I need to add more users?
A: Purchase additional user seats; do not share credentials.
Q10: What if I get blocked again after being unblocked?
A: Contact support if the issue persists.
Q11: Can I get a refund if my account is permanently blocked?
A: Refunds are processed if your account is permanently blocked due to verification failure or policy violation.
Q12: How do I avoid being blocked in the future?
A: Keep business details updated, avoid suspicious activity, and follow PyjamaHR’s terms of service.
Related Features & Next Steps
User Management:
Add team members via Settings > Team Members. Assign proper access types (Super Admin, Admin, Recruiter, etc.).Business Verification:
Keep your company website and LinkedIn up to date. Update documents promptly after any business changes.Security:
Change passwords regularly, enable two-factor authentication if available, and monitor account activity.Job Posting Best Practices:
Avoid posting spam or fake jobs. Use clear, accurate job descriptions and company information.
Related Help Articles:
- Understanding Access Types
- Editing Company Details
- Adding Team Members
- Keeping Listings High Quality: Job Post Limit Policy
Summary Checklist
[ ] Identify the reason for suspension (read error message)
[ ] Gather required info (email, phone, docs, website, LinkedIn)
[ ] Contact support via chat or email
[ ] Complete manual verification (Zoom/Google Meet if needed)
[ ] Wait for confirmation and reactivate account
[ ] Take preventive actions to avoid future suspensions
If you follow these steps and provide all requested information, your PyjamaHR account will be unblocked as quickly as possible. For persistent or complex issues, always escalate to support and provide as much detail as possible.
Still need help?
Contact [email protected] or use the in-app chat for priority assistance.