Security triggers (e.g., suspicious logins, possible account hijacking)

Anti-spam/anti-fraud filters (e.g., suspicious company details, fake job postings)

Verification failures (e.g., missing or invalid business documents)

Plan or usage violations (e.g., exceeding free plan limits, duplicate accounts)

LinkedIn or job board policy violations (e.g., flagged as a staffing agency, policy changes)

Payment or subscription issues (e.g., overdue invoices, failed payments)

Read the error message: Most blocks show a message such as “Your account has been flagged for suspicious activity,” “We are unable to validate your company details,” or “Suspicious activity detected.”

Check your email: PyjamaHR may send a request for additional information or documentation.

Review recent activity: Did you recently log in from a new device/location, invite new users, or change company details?

Trigger: Company website or LinkedIn URL flagged as suspicious, missing or invalid business documents, or company details don’t match.

What to do:
1. Gather your company website URL, LinkedIn company page URL, and business registration documents (GST, EIN, incorporation certificate, etc.).
2. Submit these via chat or as requested by support.
3. Be prepared for a manual verification call (usually via Zoom or Google Meet).
4. If your website is under construction, you must wait until it’s live to complete verification.

Trigger: Multiple logins from different devices, locations, or browsers; possible account sharing; possible hacking.

What to do:
1. Stop logging in from multiple devices or sharing credentials. PyjamaHR allows only one user per login.
2. If you need multiple users, invite them as separate users via Settings > Team Members.
3. If you’re locked out, contact support and provide your registered email and phone number.
4. Change your password if you suspect compromise.

Trigger: Exceeding free plan limits (e.g., more than 5 users or 5 active jobs), trial expired, duplicate accounts.

What to do:
1. Reduce users/jobs to within free plan limits, or upgrade to a paid plan.
2. If you have duplicate accounts, contact support to merge or delete as needed.
3. If your trial expired, upgrade to continue access.

Trigger: LinkedIn flags your company as a staffing agency or for policy violations; jobs not publishing.

What to do:
1. Review LinkedIn’s staffing agency policy.
2. If flagged, you may need to use a client’s LinkedIn page or create a new company page (not as a staffing agency).
3. Contact LinkedIn support if you believe it’s an error.

Trigger: Overdue invoice, failed payment, subscription cancelled.

What to do:
1. Complete payment via the provided Stripe link.
2. Use a card with international/recurring payments enabled.
3. If you need to downgrade users, remove them in Settings > Team Members before renewing.

Always provide: Registered email, company name, and a clear description of the issue.

For verification: Website, LinkedIn, and business registration documents.

For security blocks: Your phone number for a quick call.

For payment issues: Screenshot of error, and try a different card if needed.

Always use unique logins for each team member. Never share credentials.

Keep your company website and LinkedIn page up to date and professional. Incomplete or mismatched details are a common trigger for blocks.

If you’re a staffing agency, be aware of LinkedIn’s restrictions. Consider using a client’s LinkedIn page or a non-agency company page for job postings.

Monitor your user and job counts if you’re on the free plan to avoid accidental lockouts.

Respond promptly to verification requests—delays in providing documents or joining a verification call will prolong the block.

What if I don’t have a company website yet?
You must wait until your website is live to complete verification.

What if I’m a freelancer or sole proprietor?
You still need a business registration document and a company LinkedIn page.

What if my company has multiple brands?
Provide documentation linking the brand and legal entity.

What if my account is blocked after payment?
Complete verification as requested; your payment will be refunded if service cannot be provided.

For security blocks:
Contact support, verify your identity, and change your password.

For anti-spam blocks:
Submit all required documents and join a verification call if requested.

For plan violations:
Reduce users/jobs or upgrade, then contact support to restore access.

When to contact support:
If you’ve provided all required info and are still blocked, or if you see unexplained errors.

Most commonly due to security triggers (multiple logins), anti-spam verification, missing business documents, plan violations, or LinkedIn policy issues.

Company website URL, LinkedIn company page, and a business registration document (GST, EIN, incorporation certificate, etc.).

No, you must use a company LinkedIn page.

You must wait until it is live to complete verification.

PyjamaHR’s SOC-2 security system flags shared logins as a security risk. Each user must have their own login.

LinkedIn restricts staffing agencies from posting free jobs. You may need to use a client’s LinkedIn page or create a non-agency company page.

Complete payment via Stripe, ensure your card allows international/recurring payments, and reduce users if needed before renewing.

Yes, refunds are processed if PyjamaHR cannot provide service due to verification or policy issues.

Typically 10–15 minutes after successful verification, but may take longer if documents are missing or a call is required.

Make sure you’re not logging in from multiple devices or browsers. If you need to use multiple devices, log out from one before logging in on another.

You must provide some form of business registration and a company LinkedIn page, even as a freelancer.

Provide documentation linking the old and new entities, and update your website and LinkedIn accordingly.

Contact support with all required documents and request expedited manual verification.

Any major change (domain, company name, LinkedIn) may trigger re-verification. Be ready to provide updated documents.

This is a manual step to prevent fraud and ensure business legitimacy, especially if automated checks fail.

User Management:
Use Settings > Team Members to add, remove, or change user roles.

Subscription Management:
Manage your plan and payments via Settings > Manage Subscription.

LinkedIn Integration:
Ensure your company LinkedIn is connected and compliant with LinkedIn’s policies.

Data Export:
Download candidate data before your plan expires or if you anticipate a block.

Help Center Articles:

Understanding Access Types

Comparison View: How to Export Candidate Data

Editing Career Page

LinkedIn Job Posting Policy

Be proactive: Keep your business info up to date and respond quickly to verification requests.

Don’t share logins: Always invite new users as team members.

Understand LinkedIn’s policies: Especially if you’re a staffing agency.

Contact support with all details: The more info you provide, the faster your issue will be resolved.