Executive Summary

If you’re unable to log in to PyjamaHR or are stuck on an unexpected screen, using your browser’s incognito (private browsing) mode is one of the fastest and most effective troubleshooting steps. This article explains why incognito mode often resolves login issues, provides step-by-step instructions for all major browsers, and addresses common scenarios and questions based on real customer experiences.

Detailed Overview

What is Incognito Mode and Why Use It for PyjamaHR?

Incognito mode (also called Private Browsing or InPrivate) opens a fresh browser window that does not use your existing cookies, cache, or saved login sessions. This is crucial for PyjamaHR users because:

Stuck Sessions: If you’re logged in with the wrong account, or can’t log out, incognito mode lets you start fresh.
Blocked or Flagged Accounts: If your account was recently unblocked or reset by support, your regular browser may still have old session data. Incognito mode bypasses this.
Multiple Accounts: If you manage more than one PyjamaHR account (e.g., for different companies), incognito mode allows you to log in with a different email without interference.
Browser Issues: Sometimes, browser extensions, cookies, or cached data can cause login problems. Incognito disables most extensions and ignores old data.

Business Impact:
Using incognito mode can get you back into PyjamaHR within minutes, avoiding unnecessary downtime and support delays. It’s the first step recommended by PyjamaHR support for a wide range of login and account access issues.

Prerequisites

You must know your PyjamaHR login email and password.
Have access to a supported browser (Chrome, Firefox, Edge, Safari).

Steps

Open an Incognito/Private Window
- Google Chrome: Click the three dots in the top-right > “New Incognito Window”
[Screenshot: Chrome menu > New Incognito Window]
- Mozilla Firefox: Click the three lines in the top-right > “New Private Window”
[Screenshot: Firefox menu > New Private Window]
- Microsoft Edge: Click the three dots in the top-right > “New InPrivate Window”
[Screenshot: Edge menu > New InPrivate Window]
- Safari (Mac): File > “New Private Window”
[Screenshot: Safari menu > New Private Window]
Go to the PyjamaHR Login Page
- Enter https://app.pyjamahr.com in the address bar.
Log In with Your Credentials
- Enter your email and password as usual.
- If you have multiple accounts, use the email for the account you want to access.
Check If the Issue is Resolved
- If you can log in and access your dashboard, the problem was likely due to cached data or a stuck session in your regular browser.
If You Need to Switch Accounts
- Simply close the incognito window and open a new one to log in with a different email.
If You Still Experience Issues
- Try a different browser or network (as suggested in some customer cases).
- See the Troubleshooting section below.

Tip:
If you’re asked by support to provide a screenshot or screen recording, do so from the incognito window to show the current state.

Advanced Usage & Best Practices

Power User Tips

Multiple Accounts: Use incognito windows to manage different company accounts without logging out of your main browser.
Testing Access: If you’re an admin, use incognito to test user permissions or troubleshoot for team members.
Quick Logout: Incognito windows automatically log you out when closed—no need to hunt for a logout button.

Do’s and Don’ts

Do:
- Use incognito mode as your first troubleshooting step for login, logout, or account switching issues.
- Close all incognito windows when done to ensure sessions are cleared.
- Use incognito to verify if an issue is browser-specific.

Don’t:
- Stay in incognito mode for regular work—use it only for troubleshooting or account switching.
- Assume incognito will fix issues caused by account status (e.g., unpaid subscriptions, blocked accounts)—see Troubleshooting for more.

Troubleshooting & Common Issues

Common Scenarios and Solutions

Scenario	What to Do
Can’t log out or switch accounts	Open PyjamaHR in incognito and log in with the desired email.
Stuck on “Subscription Ended” or “Blocked” screen	Try logging in via incognito. If you still see the message, your account may need support intervention.
Account works in incognito but not in normal browser	Clear your browser’s cache and cookies. (See FAQ for instructions.)
Multiple users on same device	Each user should use a separate incognito window or clear cookies between sessions.
Account recently unblocked by support	Always use incognito for your first login after unblocking.
Still can’t access in incognito	Try a different browser or network. If the issue persists, contact PyjamaHR support.

Error Messages Seen by Customers

“Your subscription has ended” (even after payment)
“Account blocked” or “Access restricted”
Stuck on login page or unable to log out

Resolution:
In most cases, incognito mode resolves these issues immediately. If not, clearing cookies or contacting support may be necessary.

Comprehensive FAQ

1. Why does PyjamaHR work in incognito but not in my regular browser?
Your regular browser may have cached old login sessions, cookies, or corrupted data. Incognito mode ignores these, allowing a fresh login.

2. How do I clear my browser’s cache and cookies?
- In Chrome: Menu > More Tools > Clear Browsing Data > Select “Cookies and other site data” and “Cached images and files” > Clear Data.
- Repeat for other browsers as needed.

3. Can I use incognito mode all the time?
You can, but it’s not recommended for daily use. Incognito is best for troubleshooting or switching accounts.

4. I have multiple PyjamaHR accounts. How do I switch between them?
Open a new incognito window for each account you want to access.

5. I’m stuck on a “Blocked” or “Subscription Ended” screen. Will incognito help?
If your account is actually blocked or unpaid, incognito won’t bypass this. But if you’ve recently resolved the issue with support, incognito can help clear stuck sessions.

6. I can’t find the logout button. What should I do?
Open PyjamaHR in an incognito window and log in with the correct account. Closing the incognito window logs you out automatically.

7. I cleared my cache but still have issues. What next?
Try a different browser or network. If the problem persists, contact PyjamaHR support.

8. Can incognito mode help with account verification or LinkedIn integration issues?
Yes, if you’re stuck during verification, try the process in incognito to rule out browser issues.

9. My team is facing the same issue. Is it a PyjamaHR problem?
If multiple people have the same problem, contact support after trying incognito and clearing cache.

10. What if incognito mode doesn’t solve my problem?
Contact PyjamaHR support with details of what you’ve tried, including screenshots from incognito mode.

Hard Refresh: If incognito works, try a hard refresh in your regular browser (Ctrl+Shift+R or Cmd+Shift+R).
Clearing Cookies: If issues persist, clear cookies for pyjamahr.com.
Account Management: For switching between multiple company accounts, use incognito or different browsers.
Security Compliance: Be aware that logging in from multiple devices/locations can trigger security flags—see Account Security Best Practices (link to related article).
Contacting Support: If you’ve tried incognito and still have issues, reach out to PyjamaHR Support with screenshots and details.

Real-World Scenarios from PyjamaHR Customers

Account Unblocked, Still Can’t Log In:
“Support said my account is unblocked, but I still see the blocked screen. Tried incognito—now it works!”
Switching Between Company Accounts:
“I have two PyjamaHR accounts for different companies. Couldn’t log out of one—opened incognito, logged in to the other, problem solved.”
Multiple Users on Shared Device:
“Team members kept getting each other’s sessions. Using incognito for each login fixed it.”

Summary

Incognito mode is a powerful, simple tool for resolving the most common PyjamaHR login and account access issues. It’s the first step recommended by support and is proven to resolve problems caused by stuck sessions, multiple accounts, and browser cache conflicts. If you’re ever unable to log in, switch accounts, or access your dashboard, try incognito mode before reaching out to support—it could save you valuable time.

Still need help?
If you’ve tried all steps above and are still facing issues, please contact PyjamaHR Support with a detailed description and screenshots of your issue (preferably from incognito mode).

Using Incognito Mode to Troubleshoot Login Problems in PyjamaHR