Executive Summary
If you suspect your PyjamaHR password has been compromised, it’s critical to act quickly to protect your account and company data. This article provides a comprehensive, step-by-step security checklist for resetting a compromised password, resolving common issues (like not receiving the reset email), and ensuring your account is fully secured. Follow these best practices to minimize risk and restore access safely.
Detailed Overview
Resetting your password is a vital security measure when you notice suspicious activity—such as your account being flagged for multiple logins or receiving unexpected account lockouts. PyjamaHR’s password reset process is designed to help you regain control of your account while maintaining strict security standards. This guide covers:
When and why to reset your password (especially after suspected compromise)
How the reset process integrates with PyjamaHR’s account security and duplicate account detection
The business impact of prompt password resets (protecting sensitive recruitment data and maintaining compliance)
Key PyjamaHR Terms & Workflows:
- Password Reset Email: The automated email sent to your registered address to initiate a password change.
- Duplicate Account Detection: PyjamaHR may flag or block accounts with multiple logins from the same company to prevent unauthorized access.
- Account Flagging: Accounts may be temporarily blocked if suspicious activity is detected.
Step-by-Step Guide: Resetting a Compromised Password
Prerequisites
Access to your registered email address (as shown in your PyjamaHR profile)
Internet connection and access to the PyjamaHR web app or mobile app
1. Initiate Password Reset
Go to the PyjamaHR Login Page.
Click “Forgot Password?” below the login fields.
Enter your registered email address (e.g.,
[email protected]).Click “Send Reset Link”.
Screenshot Suggestion: Highlight the “Forgot Password?” link and the email entry field.
2. Check Your Email
Look for an email from PyjamaHR with the subject line “Reset Your Password.”
If you don’t see it within a few minutes:
Check your Spam/Junk folder.
Search your inbox for “PyjamaHR” or “Reset Password.”
3. Follow the Reset Link
Click the link in the email.
Enter your new password (choose a strong, unique password you haven’t used before).
Confirm the new password and submit.
Screenshot Suggestion: Show the password reset form with password requirements.
4. Log In With Your New Password
Return to the PyjamaHR Login Page.
Enter your email and new password to access your account.
5. Additional Security Steps (Highly Recommended)
Log out of all devices: If you suspect compromise, log out from all sessions (contact support if you need help).
Review account activity: Check for any unauthorized changes or suspicious activity.
Update passwords on other services: If you reused your PyjamaHR password elsewhere, change those as well.
Advanced Usage & Best Practices
Power User Tips
Use a Password Manager: Store and generate strong, unique passwords for PyjamaHR and other services.
Enable Two-Factor Authentication (if available): Adds an extra layer of security.
Regularly Review Account Access: Periodically check for unfamiliar logins or changes.
Do’s and Don’ts
Do:
- Act immediately if you suspect compromise.
- Ensure your email address in PyjamaHR is up-to-date.
- Contact support if you don’t receive the reset email after multiple attempts.
Don’t:
- Reuse old or weak passwords.
- Share your password with colleagues.
- Ignore account flagging or duplicate account warnings.
Troubleshooting & Common Issues
1. Not Receiving the Reset Email
Possible Causes:
- Email entered incorrectly
- Email sent to spam/junk
- Company firewall or email filter blocking PyjamaHR emails
Solutions:
- Double-check the email address you entered (must match your PyjamaHR profile).
- Check spam/junk folders.
- Ask your IT team to whitelist emails from @pyjamahr.com.
- Try again after a few minutes.
- If still not received, contact PyjamaHR Support with your registered email and company name.
2. Account Flagged for Multiple Logins
Scenario:
If your account is flagged for multiple logins or duplicate accounts (as in Anshul’s case), PyjamaHR may temporarily block access for security.
What to Do:
- Contact support with your details.
- Clarify if you or your company have created multiple accounts.
- Wait for support to resolve duplicate account issues before attempting another reset.
3. Unable to Reset via Web App, But Can on Mobile
If you successfully reset your password via the mobile app but not the web app, ensure both platforms are using the same credentials.
Clear browser cache or try a different browser if issues persist.
4. Still Locked Out After Reset
Ensure you’re using the latest password.
Wait a few minutes for account status to update.
Contact support if you continue to experience issues.
Comprehensive FAQ
1. Why didn’t I receive the password reset email?
Check your spam/junk folder, verify your email address, and ensure your company’s email filters aren’t blocking PyjamaHR.
2. What should I do if my account is flagged for multiple logins?
Contact PyjamaHR Support. Duplicate accounts from the same company are not allowed and must be resolved by support.
3. Can I reset my password from the mobile app?
Yes, you can reset your password from both the web and mobile apps.
4. What if I no longer have access to my registered email?
Contact support to update your email address after verifying your identity.
5. How do I know if my password was compromised?
Unusual login activity, account flagging, or not being able to log in are common signs.
6. Can I use the same password as before?
For security, always choose a new, strong password.
7. How long does it take for the reset email to arrive?
Usually within a few minutes. If not, check spam/junk or contact support.
8. What if I accidentally created multiple accounts?
Contact support to merge or delete duplicates.
9. Will resetting my password log me out of other devices?
Not automatically—contact support to force logout from all sessions if needed.
10. Can I add more accounts after resolving a security issue?
Yes, once your account is restored and duplicate issues are resolved.
Related Features & Next Steps
Account Security Settings: Review and update your security settings regularly.
User Management: Ensure only authorized users have access.
Audit Logs: Monitor for suspicious activity (contact support for access).
Related Articles:
Still need help?
If you’ve followed all steps and are still unable to reset your password or access your account, contact PyjamaHR Support with your registered email and company name for priority assistance.
Proactive Security = Peace of Mind.
Resetting a compromised password quickly and following this checklist ensures your PyjamaHR account—and your recruitment data—remain secure.