Executive Summary

PyjamaHR’s enhanced security features, including SOC-2 compliance and active hijacking detection, automatically flag accounts with suspicious multiple logins from different devices or locations. If you need to log out of all devices or sessions remotely—especially after being flagged or locked out—this guide explains exactly what to do, why it matters, and how to avoid common pitfalls that can disrupt your team’s access.

Detailed Overview

What Is Remote Logout and Why Is It Important?

Remote logout is the process of ending all active sessions for your PyjamaHR account across every device and browser. This is crucial if:
- You’ve been flagged for suspicious activity (e.g., multiple logins from different locations).
- Your account is locked or frozen due to security concerns.
- You suspect unauthorized access or credential sharing.
- You want to ensure compliance with PyjamaHR’s security policies.

Key Business Impact:
- Protects sensitive recruitment data.
- Prevents account lockouts and workflow disruptions.
- Ensures compliance with SOC-2 and internal security policies.
- Enables each team member to have their own secure access.

How PyjamaHR Security Works with Logins

SOC-2 Compliance: PyjamaHR now uses advanced security protocols to detect and prevent account hijacking.
Automatic Session Monitoring: The system flags accounts with simultaneous logins from different devices, browsers, or locations.
Credential Sharing Is Prohibited: Each user must have their own login. Sharing credentials leads to repeated lockouts and potential account restrictions.
Account Freezing: If suspicious activity is detected, your account may be frozen until the issue is resolved.

Step-by-Step Guide: Logging Out of All Devices or Sessions Remotely

Note: As of the latest customer conversations, remote logout is not a self-service feature in the PyjamaHR UI. It requires support intervention. Below is the exact process based on real customer scenarios.

Prerequisites

You must be the account owner or authorized user.
Be prepared to verify your identity if your account is locked or flagged.

Steps

Identify the Issue
- If you see messages like “suspicious activity detected,” “account locked,” or “frozen due to multiple logins,” you are likely flagged by the security system.
Contact PyjamaHR Support Immediately
- Use the in-app chat or email [email protected].
- Clearly state: “I need to log out of all devices/sessions for my account due to multiple logins or suspicious activity.”
- Provide your registered email and company name for faster resolution.

Screenshot Callout: (Insert screenshot of the in-app support chat or support email template.)

Support Will Remotely Log Out All Sessions
- The support team will terminate all active sessions for your account.
- They may request a phone number or additional verification for security.
Wait for Confirmation
- Support will notify you once all sessions have been logged out and your account is unfrozen.
Log In Again—With Your Own Credentials
- Use your individual work email to log in.
- Do not share credentials with other users.
(If Needed) Invite Team Members Properly
- Go to Settings > Team Members.
- Click Invite and enter each team member’s work email.
- Assign appropriate user access.

Screenshot Callout: (Insert screenshot of the Team Members invitation screen.)

Advanced Usage & Best Practices

Power User Tips

Always Use Unique Credentials: Each team member must have their own login. This prevents lockouts and security flags.
Regularly Review Team Members: Remove ex-employees or inactive users from Settings > Team Members.
Educate Your Team: Share this article with your team to avoid repeated account freezes.

Optimization Strategies

Single Sign-On (SSO): If available, enable SSO for easier and more secure access management.
Browser Hygiene: Clear saved logins in browsers to prevent auto-login with old or shared credentials.

Do’s and Don’ts

Do:
- Contact support promptly if locked out.
- Use the invite feature for new users.
- Log out from shared or public devices.

Don’t:
- Share your PyjamaHR credentials.
- Attempt to bypass security by logging in from multiple locations with the same account.
- Ignore repeated lockouts—address the root cause.

Troubleshooting & Common Issues

Common Error Messages & Solutions

“Suspicious activity detected” / “Account locked” / “Frozen due to multiple logins”
Solution: Contact support to log out all sessions and unfreeze your account.
Auto-login with old email
Solution: Clear browser cache and saved passwords. Log out fully before logging in with a different account.
Can’t invite team members
Solution: Go to Settings > Team Members and use the invite function. If issues persist, contact support.

What If Scenarios

What if my account is locked repeatedly?
You are likely sharing credentials or logging in from multiple devices. Stop sharing and ensure each user has their own login.
What if I need urgent access?
Mention “urgent” in your support request for prioritization.
What if I’m the only user but still get flagged?
Check for saved logins on other devices or browsers. Log out everywhere and contact support.

Recovery Procedures

Always verify your identity if requested by support.
After remote logout, reset your password if you suspect unauthorized access.
When to Contact Support:
If you cannot log out of all sessions yourself.
If your account remains locked after following the above steps.

Comprehensive FAQ

Can I log out of all devices myself in PyjamaHR?
- Currently, this requires support assistance. Contact support for remote logout.
Why was my account flagged for multiple logins?
- The system detected logins from different devices, browsers, or locations, which is against security policy.
What happens if I keep sharing my credentials?
- Your account and possibly your company account may be restricted or locked.
How do I invite other users to PyjamaHR?
- Go to Settings > Team Members and use the invite feature.
Why does PyjamaHR auto-login with an old email?
- Your browser may have saved credentials. Clear cache and saved passwords.
What should I do if my account is frozen?
- Contact support and request a remote logout of all sessions.
Can I use the same account on multiple devices?
- No. Each user must have their own account to comply with security policies.
How long does it take to resolve a lockout?
- Support typically responds promptly, especially for urgent requests.
Will logging out of all sessions affect my data?
- No, your data remains safe. Only active sessions are terminated.
What if I suspect someone else is using my account?
- Contact support immediately, request remote logout, and reset your password.
Can I see a list of my active sessions?
- This feature is not currently available in the UI. Contact support for session management.
What if I’m the Director/Admin and need to reset access for my team?
- Use the Team Members feature to manage users, and contact support for company-wide session resets.

Team Members Management: Ensure all users have individual accounts via Settings > Team Members.
Security Settings: Review and update your password regularly.
Account Recovery: See How to Reset Your PyjamaHR Password (link to related article).
SOC-2 Compliance: Learn more about PyjamaHR’s security standards here.

Still need help?
Contact PyjamaHR Support via in-app chat or email [email protected] for urgent session logout or account recovery.

This article is based on real customer scenarios and the latest PyjamaHR security features. For feedback or further questions, please reach out to our support team.

How to Log Out of All Devices or Sessions Remotely in PyjamaHR (and What to Do If Your Account Is Flagged for Multiple Logins)