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Accessing PyjamaHR on Mobile vs Desktop Browsers: Complete Guide, Best Practices, and Troubleshooting

Updated over 4 months ago

Executive Summary

PyjamaHR can be accessed from both desktop and mobile browsers, enabling flexibility for recruiters and candidates on the go. However, there are important differences in features, workflows, and best practices between the mobile app, mobile browser, and desktop browser experiences. This article provides a comprehensive guide to accessing PyjamaHR across devices, with actionable steps, troubleshooting, and real-world scenarios to help you get the most out of the platform—no matter where you log in.

Detailed Overview

What Is PyjamaHR Access on Mobile and Desktop?

PyjamaHR is a cloud-based Applicant Tracking System (ATS) designed for recruiters, HR teams, and hiring managers. You can access PyjamaHR in three main ways:
- Desktop Browser (e.g., Chrome, Firefox, Edge on PC/Mac)
- Mobile Browser (e.g., Chrome, Safari on smartphones/tablets)
- Mobile App (currently in beta, with limited features and regional availability)

When and Why to Use Each Access Method

  • Desktop Browser: Full-featured experience. Best for job posting, managing candidates, adding attachments, and advanced workflows.

  • Mobile Browser: Good for quick access on the go. Most core features available, but some actions (like attachments) may require enabling "Desktop Mode."

  • Mobile App: Currently in beta. Limited functionality—job posting, job closure, and attachments are not supported. Not available in all regions.

Integration with Other PyjamaHR Features

  • AI Interviews: Can be taken on both mobile and desktop, but desktop is recommended for best experience.

  • Password Reset: Accessible via browser on both mobile and desktop.

  • Account Security: Multi-device login is supported, but sharing credentials can trigger security flags.

Business Impact and Benefits

  • Flexibility: Access your hiring pipeline anywhere.

  • Speed: Respond to candidates and manage tasks on the move.

  • Security: SOC-2 compliant with active hijacking detection.

Comprehensive Step-by-Step Guide

1. Accessing PyjamaHR on Desktop Browser

  1. Open your preferred browser (Chrome, Firefox, Edge, Safari).

  2. Go to https://pyjamahr.com.

  3. Click Login.

  4. Enter your credentials.

  5. Access the full dashboard, job posting, candidate management, and all features.

Screenshot Callout:
- Login screen
- Dashboard home

2. Accessing PyjamaHR on Mobile Browser

  1. Open your mobile browser (Chrome, Safari, etc.).

  2. Navigate to https://pyjamahr.com.

  3. Tap Login and enter your credentials.

  4. You can perform most actions, but for full functionality (e.g., adding attachments), enable "Desktop Mode":
    - In Chrome: Tap the three dots menu > Desktop site
    - In Safari: Tap aA in the address bar > Request Desktop Website

  5. Proceed with your workflow (viewing jobs, managing candidates, etc.).

Screenshot Callout:
- Mobile login screen
- How to enable Desktop Mode in Chrome/Safari

3. Accessing PyjamaHR via Mobile App (Beta)

Note:
- The mobile app is in beta, not available in all regions (e.g., not available in Argentina/South America).
- Limited features: Cannot post or close jobs, cannot add attachments.

  1. Download the app from the Play Store or App Store (if available in your region).

  2. Log in with your credentials.

  3. Use for basic viewing and notifications only.

Prerequisites and Requirements

  • Stable Internet connection

  • Valid PyjamaHR credentials

  • For full features on mobile: Use browser in Desktop Mode

Multiple Pathways for Different User Types

  • Recruiters/HR Managers: Use desktop browser for job posting, candidate management, and attachments. Use mobile browser for quick updates.

  • Candidates: Can take AI interviews on both mobile and desktop (desktop recommended).

  • Multi-device users: You can log in from both mobile and desktop, but avoid sharing credentials.

Advanced Usage & Best Practices

Power User Tips

  • Attachments: Always use desktop browser or enable Desktop Mode on mobile browser to upload attachments.

  • Job Posting/Closure: Only possible via desktop or mobile browser (not mobile app).

  • Switching Devices: You can seamlessly switch between devices, but avoid simultaneous logins from multiple locations to prevent security flags.

Optimization Strategies

  • Enable Desktop Mode on mobile browser for the most complete experience.

  • Bookmark PyjamaHR login page on your mobile and desktop for quick access.

  • Keep your browser updated for best compatibility.

Integration with Other Workflows

  • Password Reset: Use browser (mobile or desktop) to access "Forgot Password."

  • AI Interviews: Candidates can use either device, but desktop is preferred for stable camera/microphone access.

Do’s and Don’ts

Do:
- Use desktop browser for critical workflows.
- Enable Desktop Mode on mobile browser for advanced features.
- Log out when switching devices.

Don’t:
- Don’t rely on the mobile app for job posting, closure, or attachments.
- Don’t share your login credentials (can trigger security lockout).
- Don’t expect all features in the mobile app (beta limitations).

Troubleshooting & Common Issues

Common Issues and Solutions

Issue

Solution

Cannot post or close jobs on mobile app

Use desktop or mobile browser instead.

Attachments option missing on mobile app

Use browser in Desktop Mode.

Mobile app not available in your region

Use browser access; app is in beta and region-limited.

Account flagged for multiple logins

Avoid sharing credentials; log in only from your own devices. Contact support if locked out.

Password reset link opens mobile app instead of browser

Try copying the link and opening it in your mobile browser, or use a desktop browser.

Resume upload/viewing issues on mobile

Use desktop browser or enable Desktop Mode on mobile browser.

What If Scenarios

  • What if I need to upload a file from my phone?
    Use the mobile browser in Desktop Mode to access the attachment feature.

  • What if my camera doesn’t work for an interview?
    Try switching devices (e.g., use your phone if your laptop camera fails).

  • What if I get a security lockout?
    Contact support; ensure you’re not sharing credentials or logging in from too many locations.

Comprehensive FAQ

1. Can I post jobs from the PyjamaHR mobile app?
No, job posting is not supported in the mobile app. Use the desktop or mobile browser.

2. Is the mobile app available in my country?
The app is in beta and not available in all regions (e.g., not in Argentina/South America).

3. Can I add attachments from my phone?
Not in the mobile app. Use the mobile browser in Desktop Mode or a desktop browser.

4. Can I use PyjamaHR on both my laptop and phone?
Yes, but avoid sharing credentials or logging in from too many locations/devices.

5. Why was my account flagged for multiple logins?
PyjamaHR’s security detects logins from different devices/locations. Avoid sharing credentials.

6. How do I reset my password if the link opens the app?
Copy the reset link and open it in your mobile or desktop browser.

7. Can I take AI interviews on my phone?
Yes, but desktop is recommended for best experience.

8. Why do some features look different on mobile?
Some features are only available or fully functional in Desktop Mode or on desktop browsers.

9. What should I do if the app isn’t working or is missing features?
Use the browser version; the app is still in beta and being optimized.

10. Can I close jobs or manage postings on the mobile app?
No, use the browser version for these actions.

11. How do I enable Desktop Mode on my mobile browser?
In Chrome: Tap three dots > Desktop site. In Safari: Tap aA > Request Desktop Website.

12. What if I can’t download the app?
Use the browser version; app availability is limited.

Related Features & Next Steps

  • AI Interview Module: Accessible on both mobile and desktop.

  • Password Management: Use browser for password resets.

  • Account Security: Learn about SOC-2 compliance and best practices [link to security article].

  • Job Posting & Management: See [How to Post Jobs on PyjamaHR].

  • Attachments & File Management: See [Uploading Attachments in PyjamaHR].

Recommended Next Steps:
- Bookmark https://pyjamahr.com on all your devices.
- Review our [Security Best Practices] article.
- Explore our [Full Feature List] for desktop browser users.

Still have questions?
If you encounter issues not covered here, contact PyjamaHR Support with details about your device, browser, and the specific workflow you’re trying to complete.

Article based strictly on real customer conversations and current PyjamaHR capabilities as of June 2024.

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