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Fixing the “Blank White Screen” After Sign-In on PyjamaHR: Quick Troubleshooting Guide

Updated over 4 months ago

Executive Summary

Are you seeing a blank white screen after signing in to PyjamaHR or when accessing key features like AI interviews or payment pages? This guide provides step-by-step solutions to quickly resolve blank screen issues, drawing on real customer scenarios and proven fixes. Learn how to get back to work fast, avoid common mistakes, and understand when to contact support.

Detailed Overview

A blank white screen after sign-in is one of the most reported issues by PyjamaHR users, especially when:
- Accessing AI interview links
- Updating payment details or processing invoices
- Navigating to specific dashboard sections after login

This issue can disrupt critical workflows, such as completing interviews before deadlines or processing urgent payments. Causes range from browser caching problems and security flags to expired links or session conflicts. Understanding how to resolve these quickly ensures minimal downtime and a smoother experience with PyjamaHR’s recruitment and interview management tools.

Integration with Other Features:
Blank screen issues can affect AI interview modules, payment/invoice workflows, and sometimes account access after security events (such as SOC-2 compliance upgrades). Resolving these ensures seamless use of all PyjamaHR features.

Business Impact:
Quickly fixing blank screen issues means:
- Candidates don’t miss interview deadlines
- Recruiters can process payments and manage candidates without delay
- Accounts remain secure and accessible

Step-by-Step Guide: Quick Fixes for Blank White Screen Issues

Prerequisites

  • Stable internet connection

  • Access to your PyjamaHR login credentials

  • The original link (for interviews or payment pages)

For All Users: General Troubleshooting

  1. Perform a Hard Refresh
    - On Windows: Press Ctrl + F5
    - On Mac: Press Cmd + Shift + R
    - [Screenshot: Browser window with refresh shortcut highlighted]

  2. Try an Incognito/Private Window
    - Open your browser’s incognito/private mode.
    - Paste the PyjamaHR link or sign in again.
    - [Screenshot: How to open incognito window in Chrome/Edge/Firefox]

  3. Clear Browser Cache and Cookies
    - Go to browser settings > Privacy > Clear browsing data.
    - Select “Cookies and cached images/files.”
    - Restart browser and try again.
    - [Screenshot: Browser settings with cache/cookies options highlighted]

  4. Check for Multiple Device Logins
    - If you’re logged in on more than one device/location, log out everywhere.
    - Log in only on your current device.
    - [Screenshot: PyjamaHR login page with “Log out of all devices” option, if available]

  5. Rejoin Using the Same Link
    - For AI interviews or payment pages, simply click the original link again after the above steps.
    - If the link was sent via email or WhatsApp, use the most recent one.

  6. Scroll Down to Find the Correct Section
    - For payment/invoice issues, scroll down to the “Recent Invoices” section and tap the latest invoice to retry payment.
    - [Screenshot: PyjamaHR payment page with “Recent Invoices” highlighted]

For Specific Scenarios

  • Refresh the page or try incognito mode.

  • If still blank, wait a few minutes and retry the same link.

  • If you see a “limit exceeded” or similar message, contact support to increase your attempt limit.

B. Payment/Invoice Pages Show Blank Screen

  • Hard refresh or use incognito mode.

  • Scroll to “Recent Invoices” and select the latest one to retry payment.

  • If the issue persists after payment attempt, contact support with a screenshot.

C. Account Flagged or Blocked After Multiple Logins

  • Log out from all devices.

  • Wait for support to re-enable your account.

  • Avoid simultaneous logins from different locations to prevent future blocks.

Advanced Usage & Best Practices

  • Always Use the Latest Link: Old or expired links may not load correctly.

  • Avoid Simultaneous Logins: PyjamaHR’s SOC-2 security flags multiple concurrent logins from different locations/devices.

  • Bookmark Key Pages: Save important links (like interview or payment pages) for quick access, but always use the latest version sent by PyjamaHR.

  • Keep Browser Updated: Outdated browsers may not render PyjamaHR pages correctly.

  • Use Supported Browsers: Chrome, Firefox, and Edge are recommended for best compatibility.

Do’s:
- Do perform a hard refresh before contacting support.
- Do use incognito mode to rule out cache/cookie issues.
- Do check your internet connection and try switching networks if possible.

Don’ts:
- Don’t share your login credentials with others.
- Don’t stay logged in on multiple devices at the same time.
- Don’t repeatedly click expired or old links.

Troubleshooting & Common Issues

Issue/Scenario

Solution

Blank screen after clicking interview link

Hard refresh, try incognito, rejoin using same link

Blank screen after payment attempt

Scroll to “Recent Invoices” and retry, hard refresh

Account flagged/blocked

Log out everywhere, contact support, avoid multiple logins

“Limit exceeded” or unable to access interview

Contact support to increase limit, retry after notification

Blank screen after agreeing to terms

Refresh, clear cache, try incognito, rejoin link

Still blank after all steps

Contact support with details and screenshot

When to Contact Support:
- After trying all steps above and still seeing a blank screen
- If your account is blocked or flagged
- If you need a new interview or payment link generated

Comprehensive FAQ

1. Why do I see a blank white screen after signing in?
Usually due to browser cache issues, expired links, or security/session conflicts.

2. What is a “hard refresh” and how do I do it?
A hard refresh clears cached files for the page. Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).

3. Will using incognito mode help?
Yes, it loads the page without cached data or cookies, often resolving blank screen issues.

4. Can I use the same interview link again?
Yes, unless the link has expired or your attempt limit is reached (contact support if so).

5. What if my account is blocked after logging in from two locations?
Log out everywhere and contact support to restore access. Avoid simultaneous logins.

6. Why does the payment page show a blank screen after clicking “Pay”?
Try scrolling to “Recent Invoices” and retry payment. Use hard refresh or incognito mode.

7. What should I do if the interview link doesn’t open at all?
Check your internet, refresh, try incognito, and rejoin using the same link.

8. How do I avoid being flagged by PyjamaHR’s security?
Don’t share credentials or log in from multiple devices/locations at the same time.

9. What if I see a blank screen after agreeing to terms and conditions?
Refresh, clear cache, try incognito, and rejoin the link.

10. Who do I contact if nothing works?
Reach out to PyjamaHR support with a detailed description and screenshot.

Related Features & Next Steps

  • AI Interview Management: Learn more about scheduling and troubleshooting AI interviews.

  • Payment & Invoicing: See our guide on updating payment details and resolving payment failures.

  • Account Security: Read about PyjamaHR’s SOC-2 compliance and best practices for secure access.

Recommended Articles:
- How to Update Payment Details in PyjamaHR
- Troubleshooting AI Interview Access Issues
- Understanding PyjamaHR Account Security Flags

Still need help?
Contact PyjamaHR Support with your issue, steps you’ve tried, and a screenshot for fastest resolution.

Keywords: blank screen, white screen, PyjamaHR not loading, AI interview not opening, payment page blank, invoice not loading, account flagged, SOC-2, troubleshooting, quick fix

This article is based on real customer scenarios and proven solutions. If you follow these steps, you’ll resolve most blank screen issues without needing to wait for support!

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