If you’re seeing “Invalid credential,” “Something went wrong,” or are unable to log in or complete verification in PyjamaHR, you’re not alone. This guide provides step-by-step solutions for the most common login and verification issues, including missing verification emails, blocked accounts, and problems with Google or LinkedIn login. Follow these instructions to resolve issues quickly and get back to hiring.

PyjamaHR uses a secure login and onboarding process to protect your account and candidate data. During sign-up or login, you may encounter errors such as:

These issues can occur due to incomplete verification, anti-spam security checks, expired trial periods, or technical issues with email delivery or third-party integrations (Google, LinkedIn). Understanding the cause is the first step to resolving the problem.

Key PyjamaHR Workflows and Terms:
- Verification Email: Sent to your registered email to confirm your identity and activate your account.
- Onboarding: The process of completing your profile and company setup after verification.
- Blocked Account: Accounts flagged by anti-spam AI for suspicious company details or missing LinkedIn/company info.
- Manual Business Verification: Required if your company fails automated checks.
- Trial Period: Free access period; login issues may occur if expired.

a. After signing up, check your inbox and spam/junk folders for an email from PyjamaHR.
​ b. If you don’t receive the email within 5 minutes:
- Confirm you entered the correct email address.
- Try resending the verification email from the login page.

Screenshot Callout:
​ Show the "Resend verification email" button on the login screen.

If you still don’t get the email, PyjamaHR support can provide a direct verification link.
​ a. Contact support via chat and provide your registered email.
​ b. Use the link provided to complete onboarding.

Example:

“Please use this link to verify your account: https://app.pyjamahr.com/auth/login?token=[unique-token]”

Common Mistake:
Trying to use a personal email or skipping the LinkedIn company page requirement.

If you see a message about your account being blocked:
- PyjamaHR’s anti-spam AI may have flagged your company details (website or LinkedIn) as suspicious.
- You’ll need to provide:
- A valid company website URL
- LinkedIn company page URL
- Business registration documents

Contact support with these details for manual verification.

If your trial has ended, you’ll see a screen prompting you to upgrade.
- Contact support to temporarily enable your account for upgrade (usually for 24 hours).
- Use the provided link to complete verification and upgrade.

Sometimes, browser caching causes issues:
- Perform a hard refresh (Ctrl+F5 or Cmd+Shift+R).
- Try logging in from a new browser tab or incognito/private window.

If you forgot your password:
- Use the “Forgot password?” link on the login page.
- Check your email (including spam) for the reset link.
- If not received, contact support for a direct reset link.

If all else fails:
- Provide your registered email and a screenshot of the error.
- Support may provide a direct verification or login link, or escalate for manual review.

Do’s:
- Double-check all email addresses for typos.
- Check spam/junk folders for all PyjamaHR emails.
- Provide all requested company documentation if flagged.

Don’ts:
- Don’t attempt to create multiple accounts with the same email.
- Don’t use personal email addresses for company onboarding.
- Don’t ignore LinkedIn company page requirements.

What if I never get a verification email, even after support sends a direct link?
- Double-check your email address.
- Try a different browser or device.
- Ask support to check if your account is blocked or flagged.

What if my account is blocked due to anti-spam filters?
- Provide all requested documentation for manual review.

1. I’m not receiving the verification email. What should I do?
Check spam/junk folders, confirm your email, and request a direct verification link from support.

2. I get “Invalid credential” when logging in.
Ensure you’re using the correct email and password. If you forgot your password, use the reset option.

3. I see “Something went wrong” after clicking the verification link.
Try a hard refresh or open the link in a new browser tab. If the issue persists, request a new link from support.

4. My account is blocked. Why?
Your company details may have been flagged by anti-spam AI. Provide your website, LinkedIn page, and business registration documents for manual verification.

5. I can’t log in with Google.
Use your official company email, not a personal Gmail.

6. I don’t have a LinkedIn company page. Can I proceed?
No, a LinkedIn company page is mandatory for onboarding.

7. My trial expired and I can’t log in.
Contact support to enable your account temporarily so you can upgrade.

8. I tried to add a team member, but their email is linked to another company.
An email can only be associated with one company. Use a different email or contact support.

9. I reset my password but still can’t log in.
Ensure you’re using the latest reset link and the correct email. If issues persist, contact support.

10. How do I contact support?
Use the in-app chat, provide your registered email, and a screenshot of the error for faster resolution.

Still stuck?
Contact PyjamaHR support with your registered email and a screenshot of the error for personalized assistance.

By following this guide, most login and verification issues can be resolved without waiting for support. For persistent or complex cases, our team is ready to help you get back to hiring, fast.