Executive Summary
Verification emails are essential for activating your PyjamaHR account and accessing all platform features. If you haven’t received your verification email or need to resend it, this guide provides step-by-step solutions, troubleshooting tips, and best practices based on real customer scenarios. Ensure a smooth onboarding experience and avoid common pitfalls with this comprehensive resource.
Detailed Overview
What is the PyjamaHR Verification Email?
The verification email is an automated message sent to your registered email address during account creation or password reset. Clicking the link in this email confirms your identity and activates your account, unlocking access to PyjamaHR’s hiring and management tools.
Why is it important?
- Security: Prevents unauthorized access and spam.
- Compliance: Ensures only legitimate businesses use PyjamaHR.
- Access: Required to complete signup, login, or reset your password.
When and Why You’ll Need It
New account registration: To activate your company or user account.
Password reset: To regain access if you forgot your password.
Manual verification: If your account is flagged for additional business verification.
Integration with Other PyjamaHR Features
Onboarding: Verification is the first step before accessing dashboards, job postings, and candidate management.
Security workflows: Works with anti-spam and fraud detection systems.
Third-party sign-in: Some flows (e.g., LinkedIn) may require additional verification steps.
Step-by-Step Guide: What To Do If You Haven’t Received the Verification Email
Prerequisites
You must have initiated account creation or password reset on PyjamaHR.
You should have access to the email inbox you registered with.
1. Check Your Inbox and Spam/Junk Folders
Search for emails from
[email protected]or similar.Use keywords like “PyjamaHR verification” or “confirm your account.”
Screenshot tip: Show an example of a verification email in the inbox and spam folder.
2. Wait a Few Minutes
Emails typically arrive within 1–5 minutes, but can take up to 15 minutes.
Some email providers (especially organizational domains) may delay or filter automated emails.
3. Resend the Verification Email
On the PyjamaHR login or signup page, look for the message:
> “Verify your account to continue with login. We have already sent you an email with a verification link. Can’t find the email? It may have landed in the spam folder. Not received yet? Click here to resend.”Click the “Click here to resend” link.
Screenshot tip: Highlight the “resend” link/button on the verification prompt.
4. Double-Check Your Email Address
Ensure you entered your email correctly (typos are common).
If you realize you used the wrong email, restart the signup process with the correct address.
5. If Still Not Received: Try Password Reset
Go to the login page and click “Forgot Password?”
Enter your registered email and follow the instructions.
Sometimes, a password reset email can trigger the verification process if the original email was missed.
6. Check for Account Flags or Blocks
If you see messages like “account blocked due to suspicious activity,” your account may have been flagged by PyjamaHR’s anti-spam AI.
You’ll need to provide additional business verification (see below).
7. Manual Business Verification (If Prompted)
If your account is flagged, support may request:
Your company website URL
LinkedIn company page URL
Business registration documents
Prepare these documents for faster resolution.
8. Contact PyjamaHR Support
If all else fails, contact support via chat or email ([email protected])
Be ready to provide:
Registered email address
Screenshots of error messages or missing emails
Any business verification documents if requested
Advanced Usage & Best Practices
Power User Tips
Whitelist PyjamaHR: Add
[email protected]to your email contacts or whitelist to prevent spam filtering.Use a business email: Personal email domains (e.g., Gmail, Yahoo) are more likely to be flagged or delayed.
Check with IT: If using a corporate email, ask your IT team to check firewall or spam settings for blocked automated emails.
Monitor for typos: Double-check your email entry before submitting forms.
Do’s and Don’ts
Do:
- Always check spam/junk folders before contacting support.
- Use the “resend” link before escalating.
- Provide clear, complete information to support for faster help.
Don’t:
- Attempt to create multiple accounts with the same email if you haven’t received the verification email—this can trigger anti-spam blocks.
- Ignore requests for business verification if your account is flagged.
Troubleshooting & Common Issues
Common Error Messages & Solutions
Error Message / Scenario | Solution |
“Verify your account to continue with login. We have already sent you an email…” | Check spam/junk, click “resend,” verify email address. |
“Account blocked due to suspicious activity” | Provide company website, LinkedIn, and business registration for manual review. |
No email after multiple resends | Try password reset, check with IT, or contact support. |
Using LinkedIn sign-up, not receiving email | Issue may be with LinkedIn’s process; contact LinkedIn support if prompted. |
“I can’t reset my password, not receiving reset email” | Try again after 15 minutes, check spam, or contact support. |
What If…
You can’t access your email inbox anymore?
Contact support for alternative verification options.
You’re deaf or unable to join a Zoom call?
Request support via chat or email, and mention your accessibility needs.
You’re repeatedly asked for business verification?
Ensure your website and LinkedIn page are up-to-date and match your registration details.
Recovery Procedures
Manual verification: If flagged, support can manually activate your account after reviewing your business credentials.
Direct login links: In rare cases, support may provide a one-time login link.
Comprehensive FAQs
1. I didn’t receive my verification email. What should I do?
Check your spam/junk folder, wait up to 15 minutes, and use the “resend” link.
2. How do I resend the verification email?
On the verification prompt, click “Click here to resend.”
3. What if my account is blocked due to suspicious activity?
Provide your company website, LinkedIn page, and business registration documents to support.
4. Can I use a personal email address?
Business emails are recommended for faster verification and fewer issues.
5. I’m not receiving password reset emails either. What now?
Try again after 15 minutes, check spam, and contact support if the issue persists.
6. I signed up with LinkedIn and didn’t get a verification email.
Some LinkedIn sign-ups require LinkedIn’s own verification; contact LinkedIn support if prompted.
7. Can support manually verify my account?
Yes, if you provide the required business documents.
8. I can’t join a Zoom call for support. What are my options?
Request chat or email-based support and mention your accessibility needs.
9. I entered the wrong email during signup. How do I fix it?
Restart the signup process with the correct email.
10. How long is the verification link valid?
Typically, 24–72 hours. If expired, use the “resend” option.
11. I received a verification link via WhatsApp/SMS, but it’s broken.
Request a new link via email or support.
12. I’m stuck on the verification screen.
Try resending the email, clearing your browser cache, or using a different browser.
Related Features & Next Steps
Password Reset: [See Password Reset Help Article]
Manual Business Verification: [See Business Verification Guide]
Onboarding & Account Setup: [See Getting Started with PyjamaHR]
Security & Anti-Spam: [See Account Security Best Practices]
Recommended Next Steps:
- Complete your business profile for smoother verification.
- Set up your team and roles after account activation.
- Explore PyjamaHR’s onboarding and job posting features.
Still need help?
Contact PyjamaHR Support via in-app chat or email with your registered email address and any relevant screenshots or documents for fastest resolution.
Keywords: not receiving verification email, resend PyjamaHR confirmation, account blocked, business verification, email not received, PyjamaHR signup issues, verification link expired
This article is based on real customer scenarios and workflows to ensure you get the fastest, most accurate resolution to verification email issues on PyjamaHR.