Executive Summary
Creating and activating your PyjamaHR account is the essential first step to leveraging our AI-powered Applicant Tracking System for your hiring needs. This guide covers every detail of the signup, verification, and activation process—including LinkedIn verification, business validation, and troubleshooting—so you can get started quickly and avoid the most common pitfalls. Whether you’re a first-time user, an agency, or joining via AppSumo, this article ensures you’ll never get stuck at the “account verification pending” screen again.
Detailed Overview
What Does “Creating and Activating Your PyjamaHR Account” Mean?
Creating an account: Registering your company and user profile on PyjamaHR using your work email and company details.
Activating your account: Completing all required verification steps (email, LinkedIn, and business validation if flagged) so you can access the dashboard, post jobs, and invite your team.
Why it matters: Activation unlocks all platform features, ensures compliance with anti-fraud policies, and protects your company and candidates.
When and Why to Use This Process
New company onboarding: Required for all new organizations and users.
AppSumo/LTD customers: Special flow for redeeming codes and activating lifetime deals.
Agencies and recruiters: Additional verification steps may apply.
Returning users: If your account was blocked or flagged, you’ll need to re-activate.
Integration with Other Features
Team management: Only activated accounts can invite/manage team members.
Job posting: Activation is required to publish jobs to LinkedIn and other job boards.
AI Recruiter and interviews: Only accessible after full activation.
Step-by-Step Guide: Creating and Activating Your PyjamaHR Account
Prerequisites
A valid work email address (personal emails like Gmail/Yahoo are not accepted)
A legally registered company (with a website and LinkedIn page)
Access to your company’s LinkedIn account (for verification)
Business registration documents (if requested during manual verification)
1. Start the Signup Process
Go to https://pyjamahr.com/
Click “Try for FREE” or the relevant signup button.
3. Enter your work email address (must match your company domain)
4. Fill in your company details (name, website, LinkedIn URL).
5. Set your password and submit.
2. Email Verification
Check your inbox for a verification email from PyjamaHR.
If not received within 5 minutes:
Check your spam/junk folder.
Click “Resend Verification” on the PyjamaHR login page.
Click the verification link in the email to proceed.
Common mistake: Using a group/alias email (e.g., [email protected]) that doesn’t deliver to your inbox. Use a direct email address if possible.
3. LinkedIn Verification
After email verification, you’ll be prompted to verify with LinkedIn.
Click “Verify with LinkedIn”.
Log in to your company’s LinkedIn account (personal LinkedIn can be used if you’re a company admin).
Grant the requested permissions (PyjamaHR only accesses your public profile and email for verification).
Wait for the process to complete—do not close the window.
Important:
- LinkedIn verification is mandatory for all users.
- If you don’t have a LinkedIn account, you cannot proceed (see FAQ for alternatives).
4. Business Verification (If Flagged)
If your account is flagged by PyjamaHR’s anti-spam AI (common for new companies, agencies, or if your website/LinkedIn is incomplete):
You’ll see a message: “Your account has been blocked. Please contact support to validate your company details.”
Required documents:
Company website URL (must be live and functional)
Company LinkedIn URL (must match your business)
Business registration document (Certificate of Incorporation, GST, EIN, PAN, etc.)
How to proceed:
1. Contact support via in-app chat or email.
2. Submit the requested documents and links.
3. Join a verification call (Zoom/Google Meet) if requested by support.
4. Wait for manual review (usually resolved within 10–30 minutes during business hours).
Real example:
“Our anti-spam AI filters have flagged your company’s provided website link and LinkedIn URL as being potentially suspicious… Please provide us with a valid company website URL, LinkedIn URL, and business registration documents.”
5. Account Activation and First Login
Once all verification steps are complete, you’ll receive a confirmation email or message in the chat.
Log in at https://app.pyjamahr.com/
Complete any remaining onboarding steps (e.g., company profile, invite team, set up subscription).
Advanced Usage & Best Practices
Power User Tips
Use a direct, monitored email address for registration to avoid missed verification emails.
Prepare your company website and LinkedIn page in advance—incomplete or “under construction” sites are the #1 cause of manual review delays.
Have business registration documents ready (PDF or image) for quick upload if flagged.
For agencies: Ensure your LinkedIn and website clearly state your business activities to avoid being flagged as suspicious.
AppSumo/LTD users:
If you already have a free trial account, request support to delete it before redeeming your code.
Always use the same email for AppSumo and PyjamaHR registration.
Do’s and Don’ts
Do:
- Use your company domain email.
- Complete LinkedIn verification promptly.
- Respond quickly to support requests for documents.
Don’t:
- Use personal emails (Gmail, Yahoo, etc.).
- Attempt to bypass LinkedIn verification (it’s mandatory).
- Register with a website or LinkedIn page that isn’t live.
Troubleshooting & Common Issues
1. Didn’t Receive Verification Email
Check spam/junk.
Click “Resend Verification” on the login page.
If still not received, contact support with your registered email.
2. Account Blocked / Suspicious Activity
Triggered by incomplete or suspicious company details, or multiple logins from different devices.
Provide all requested documents and links.
Join a verification call if requested.
3. LinkedIn Verification Not Working
Try a different browser or incognito mode.
Log out and back into LinkedIn.
Ensure you’re using the correct LinkedIn account (company admin or owner).
If the “Verify with LinkedIn” button does nothing, clear cache and retry.
4. AppSumo/LTD Activation Issues
If you see “AppSumo code is either invalid or already used,” ensure you don’t have an existing PyjamaHR account with the same email.
Contact support to delete any old/free trial accounts before redeeming your code.
5. Account Stuck at “Verification Pending”
Complete all steps above.
If still stuck, contact support and provide a screen recording or screenshot.
6. Multiple Logins / Account Flagged for Security
PyjamaHR is SOC-2 compliant and flags accounts with logins from multiple devices/locations.
Only use your credentials on one device at a time.
If flagged, contact support to unlock your account and reset your password.
Comprehensive FAQ
Q1: Can I sign up with a personal email (Gmail, Yahoo, etc.)?
A: No. Only work emails with a company domain are accepted.
Q2: Is LinkedIn verification mandatory?
A: Yes, for all users. It’s required to prevent fraud and ensure platform integrity.
Q3: What if my company website is under construction?
A: You must have a live, functional website for verification. Wait until your site is live before signing up.
Q4: What business documents are accepted for manual verification?
A: Certificate of Incorporation, GST, EIN, PAN, or other official registration documents.
Q5: I’m an agency/freelancer—can I use PyjamaHR?
A: Yes, but you must have a registered business, a live website, and a LinkedIn page.
Q6: My account was blocked immediately after signup. Why?
A: Likely due to incomplete or suspicious company details. Follow the manual verification process.
Q7: Can I use a group or alias email for signup?
A: Not recommended. Use a direct, monitored email to ensure you receive all verification emails.
Q8: How long does manual verification take?
A: Usually 10–30 minutes during business hours, longer if documents are missing or unclear.
Q9: What if I don’t have a LinkedIn account?
A: You cannot proceed without LinkedIn verification. Create a company LinkedIn page first.
Q10: I’m joining via AppSumo but already have a PyjamaHR account. What do I do?
A: Contact support to delete your existing account before redeeming your AppSumo code.
Q11: Can I activate two brands under one account?
A: No. Each brand/company requires a separate PyjamaHR account and LinkedIn integration.
Q12: I’m not receiving the verification email even after multiple attempts. What now?
A: Contact support with your registered email and request a direct verification link.
Related Features & Next Steps
Team Management: Once activated, invite team members and assign roles.
Subscription Setup: Upgrade to a paid plan for full access.
Job Posting: Start posting jobs to LinkedIn and other boards.
AI Recruiter: Activate and use AI-powered candidate screening.
Help Center Articles:
Real-World Scenarios & Examples
Scenario 1:
A staffing agency signs up but is blocked for suspicious activity. They provide their website, LinkedIn, and GST certificate, join a Zoom call, and are unblocked within 15 minutes.Scenario 2:
A user doesn’t receive the verification email. After checking spam and resending, they contact support and receive a direct verification link.Scenario 3:
An AppSumo customer tries to redeem their code but already has a free trial account. Support deletes the old account, and the user successfully redeems their code.
Summary
Activating your PyjamaHR account is a multi-step process designed to protect your business and candidates. By following this guide, you’ll avoid the most common pitfalls, ensure a smooth onboarding, and unlock the full power of PyjamaHR for your hiring needs. If you ever get stuck, our support team is ready to help—just have your company details and documents ready for the fastest resolution.
Still have questions?
Contact support via in-app chat or email for personalized assistance on [email protected]
Ready to get started? Sign up now at PyjamaHR.com