Executive Summary
The Voice‑based Talk to Scouto assistant in PyjamaHR enables candidates to complete AI-powered interviews using voice commands and responses, streamlining the interview process for both candidates and recruiters. This feature is especially valuable for remote or asynchronous interviews, ensuring a smooth, accessible, and efficient experience. Understanding the setup and best practices for using Talk to Scouto helps maximize candidate success and minimizes common issues such as interview expiration and connectivity problems.
Detailed Overview
What is Voice‑based Talk to Scouto?
Voice‑based Talk to Scouto is an AI-driven interview assistant integrated into PyjamaHR’s Scouto platform. It allows candidates to interact with interview questions and submit responses using their voice, simulating a real-time interview experience. Recruiters can automate initial screening, while candidates benefit from a flexible, user-friendly process.
When and Why to Use It:
- For remote hiring and asynchronous screening
- To provide a more natural, conversational interview experience
- When you want to automate technical or behavioral screening at scale
Integration with PyjamaHR:
Scouto interviews are scheduled and managed directly within PyjamaHR. Candidates receive invitations and access links, and recruiters can review AI-generated transcripts and scores alongside other candidate data.
Business Impact:
- Reduces time-to-hire by automating early-stage interviews
- Increases accessibility for candidates in different locations or time zones
- Provides structured, unbiased evaluation data for recruiters
Step-by-Step Guide: Setting Up and Using Voice‑Based Talk to Scouto
Prerequisites & Requirements
Active PyjamaHR account with access to Scouto AI Interviews
Interview invitation sent to the candidate (with a valid, unexpired link)
Stable internet connection (critical for uninterrupted interview experience)
Microphone-enabled device (laptop, desktop, or mobile)
For Recruiters: Setting Up the Interview
Create a New AI Interview in PyjamaHR
- Navigate to the Scouto section in your PyjamaHR dashboard.
- Click Create Interview and select the relevant job role (e.g., Java Developer).
- Choose Voice-based Interview as the format.
- Configure questions and set the interview duration window (e.g., 48 hours).Send Interview Invitation
- Enter candidate details and send the Scouto interview link.
- Clearly communicate the expiration date/time and technical requirements.Monitor Interview Status
- Track candidate progress in the Scouto Interview Dashboard.
- Review completed interviews, transcripts, and AI evaluations.
For Candidates: Completing the Voice-Based Interview
Access the Interview Link
- Open the Scouto interview link received via email or SMS.
- Confirm the expiration date/time to ensure timely completion.Check Device and Network
- Ensure a stable internet connection.
- Test your microphone (Scouto may prompt for microphone permissions).Start the Interview
- Click Begin Interview.
- Listen to Scouto’s voice prompts and respond verbally to each question.
- Use the on-screen controls to pause or resume if needed (if available).Complete All Questions
- Answer each question clearly and completely.
- Submit your responses before the interview window expires.Confirmation
- You’ll receive a confirmation message once your interview is submitted.
Screenshot Callouts:
- Where to find the Scouto section in PyjamaHR
- Interview invitation email/SMS example
- Candidate interview start screen
- Microphone permission prompt
Advanced Usage & Best Practices
Communicate Deadlines Clearly: Always inform candidates of the interview expiration window. Missed deadlines cannot be extended.
Network Stability: Advise candidates to use a wired connection or strong Wi-Fi to prevent disconnections.
Practice Environment: Encourage candidates to test their microphone and environment before starting.
Monitor Expiry: Use the dashboard to proactively remind candidates before their interview expires.
Accessibility: For candidates with accessibility needs, provide alternative arrangements in advance.
Do’s:
- Do send reminders before the interview window closes.
- Do provide clear instructions on technical requirements.
Don’ts:
- Don’t attempt to extend expired interviews (system limitation).
- Don’t start the interview on a mobile device with poor connectivity.
Troubleshooting & Common Issues
Issue: Interview Link Expired
Symptoms: “Your interview has expired and cannot be accessed.”
Solution:
- Interviews are only available for a predetermined window (e.g., 48 hours).
- If expired, the interview cannot be reopened or extended.
- Advise candidates to monitor their email/SMS for new opportunities.
Issue: Network Disconnection During Interview
Symptoms: Interview session ends abruptly; unable to complete.
Solution:
- Ensure a stable internet connection before starting.
- If disconnected, try to rejoin immediately (if within the allowed window).
- If the window expires during a network issue, the interview cannot be resumed.
Issue: Microphone Not Detected
Symptoms: Scouto cannot hear or record responses.
Solution:
- Check device microphone settings and permissions.
- Refresh the browser and allow microphone access when prompted.
Recovery Procedures
If interrupted but within the window: Reopen the link and continue.
If expired: Monitor for new interview invitations; expired interviews cannot be reset.
When to Contact Support
Technical issues with the Scouto platform (not related to expiration or candidate-side connectivity).
Problems with receiving the interview link.
Comprehensive FAQ
1. What is the Scouto interview expiration window?
Each interview is available for a set period (e.g., 48 hours) as specified in your invitation.
2. Can I extend my Scouto interview if I miss the deadline?
No, expired interviews cannot be extended or reopened.
3. What happens if I lose internet connection during the interview?
If you reconnect within the allowed window, you may resume. If the window expires, the interview cannot be completed.
4. Can I use my mobile phone for the interview?
Yes, but ensure a strong and stable internet connection and working microphone.
5. What if my microphone isn’t working?
Check device settings, browser permissions, and test before starting.
6. How do I know if my interview was submitted?
You’ll see a confirmation message at the end of the process.
7. Can I redo my interview if I made a mistake?
No, each candidate is allowed one attempt per invitation.
8. Who do I contact if I didn’t receive my interview link?
Contact your recruiter or PyjamaHR support.
9. What if I have accessibility needs?
Inform your recruiter in advance for alternative arrangements.
10. Can I pause the interview and continue later?
Only if within the expiration window and if the platform allows pausing (check on-screen controls).
Related Features & Next Steps
Scouto Interview Dashboard: For recruiters to monitor and manage interviews.
Candidate Communication Tools: Send reminders and updates directly from PyjamaHR.
AI Evaluation Reports: Review candidate responses and AI-generated insights.
Help Articles:
Pro Tip:
Always double-check the interview expiration window and technical requirements before starting. Most issues arise from missed deadlines or connectivity problems—planning ahead ensures a smooth experience for both candidates and recruiters.
If you encounter issues not covered here, please contact PyjamaHR Support with your interview details for prompt assistance.