Executive Summary
PyjamaHR’s AI Interviewer can be tailored to reflect your brand and candidate experience by customising its name, avatar, and even voice. This guide walks you through the current options, best practices, and common pitfalls, ensuring your AI interviews feel personal and professional—without the need to contact support.
Detailed Overview
What is AI Interviewer Customisation?
PyjamaHR’s AI Interviewer is a virtual recruiter that conducts automated candidate screenings. Customising its name, avatar, and voice allows you to:
Present a branded, humanised experience to candidates.
Build trust and transparency (e.g., by informing candidates they’re interacting with AI).
Align the AI’s persona with your company culture or specific job roles.
When and Why to Customise:
- Branding: Use your company’s recruiter name or mascot.
- Candidate Experience: Make the process feel less robotic and more engaging.
- Role-Specific: Assign different AI personas for different job types (future roadmap).
Integration with Other Features:
- Custom AI Interviewer settings are visible to candidates during automated interviews.
- The AI’s name and avatar appear in candidate communications and on the interview interface.
- Voice customisation is being developed, with backend support for advanced users.
Step-by-Step Guide: Customising Your AI Interviewer
Note: As of now, most customisations are managed by the PyjamaHR support or engineering team on your behalf. Self-service UI options are in development.
1. Decide What to Customise
Name: Choose a name that fits your brand or team (e.g., “WUNA”, “Harvey”, “Kori”).
Avatar: Select from available cartoon-style images or provide your own (future support for custom uploads).
Voice: Specify voice preferences (e.g., “American Female, Young, Professional, Kind”). Integration with ElevenLabs and voice cloning is in progress.
2. Prepare Your Customisation Request
Gather the following details:
- Desired AI interviewer name (with pronunciation, if needed).
- Avatar/image preferences (describe or attach an image if possible).
- Voice preferences (gender, accent, tone, or specific provider like ElevenLabs).
- Any specific introductory text or “spiel” for candidates (optional).
Example Request:
“Please set the AI interviewer’s name to ‘Kori’ (pronounced Kor-ee, like Cory), use a cartoon-style female avatar, and set the voice to American female, young and professional. The color code for the circle around the image should be #497a51, background #000000. Here’s the intro spiel: [insert text].”
3. Submit Your Request
Via Support Chat: Use the in-app chat or email [email protected].
Include all details: Name, avatar, voice, and any special instructions.
Attach assets: If you have a specific image or audio sample, attach it to your message.
4. Confirmation and Implementation
The PyjamaHR team will confirm receipt and provide an ETA.
Customisations are applied from the backend; you’ll be notified when live.
Test the candidate experience by scheduling a sample AI interview.
5. Request Edits or Updates
If you need changes (e.g., capitalisation, pronunciation tweaks), reply to your support thread.
For future updates, keep your assets and preferences handy for quick reference.
Advanced Usage & Best Practices
Power User Tips
Pronunciation Matters: Always specify pronunciation for unique names or company names (e.g., “WUNA, pronounced like ‘tuna’ with a W”).
Introductory Spiel: Customise the opening message to set expectations (e.g., “This interview is conducted by AI. Please be patient as responses are analysed.”).
Voice Consistency: If using external voice providers (like ElevenLabs), mention your preferences or provide a sample.
Color Branding: Specify color codes for avatar backgrounds or accents to match your brand.
Optimisation Strategies
Role-Based Personas: While only one profile is supported per account currently, plan for future multi-profile support by documenting desired personas for each job type.
Feedback Loop: After implementation, test the candidate experience and gather feedback for further refinement.
Integration with Other Tools
Voice Providers: If you use ElevenLabs or similar, mention this in your request for potential integration.
Brand Guidelines: Share your brand assets or guidelines with support for a more cohesive experience.
Do’s and Don’ts
Do: Be specific with your requests (name, pronunciation, image, voice).
Don’t: Assume self-service editing is available—most changes require support intervention.
Do: Test the candidate experience after changes.
Don’t: Share confidential or copyrighted images without permission.
Troubleshooting & Common Issues
Common Scenarios
Q: My AI interviewer’s name is not displaying as expected.
A: Contact support with the correct spelling and capitalisation. Changes are made from the backend.
Q: The avatar or voice hasn’t updated.
A: Confirm with support that your request was received and ask for an ETA. Some changes may require engineering involvement.
Q: The AI mispronounces my company or interviewer’s name.
A: Provide a phonetic spelling or audio sample to support for correction.
Q: I want to use a custom avatar or voice not in the default options.
A: Attach your image or specify your voice provider (e.g., ElevenLabs). Advanced integrations are in progress.
Q: Can I manage multiple AI interviewer profiles for different jobs?
A: Not yet. Currently, only one AI interviewer profile is supported per account. Multi-profile support is on the roadmap.
Error Messages & Solutions
“Create Test” button disabled: Not related to AI interviewer customisation. Contact support for test creation issues.
Changes not reflecting: Refresh your browser and clear cache. If still unresolved, contact support.
When to Contact Support
For all customisation requests or changes.
If changes are not reflected within the promised timeframe.
For advanced integrations (voice cloning, avatar uploads).
Comprehensive FAQ
1. Can I change the AI interviewer’s name myself?
Not currently. Submit your desired name to support for backend update.
2. How do I ensure the AI pronounces my company or interviewer’s name correctly?
Provide a phonetic spelling or audio sample with your request.
3. Can I upload my own avatar image?
You can request a custom avatar; attach your image to your support request. Full self-service upload is in development.
4. How do I specify the AI’s voice?
Describe your preferred voice (gender, accent, tone) or mention a provider like ElevenLabs. Integration is in progress.
5. Can I have different AI interviewer profiles for different jobs?
Currently, only one profile per account is supported. Multi-profile support is planned.
6. How do I update the introductory message or “spiel”?
Send your desired text to support; they can update the AI’s opening message.
7. What if the AI interviewer’s name is not capitalised correctly?
Contact support to correct spelling or capitalisation.
8. Can I set the color scheme for the AI avatar?
Yes, specify color codes (e.g., #497a51 for the circle, #000000 for background) in your request.
9. Is voice cloning available?
Voice cloning is in development. Advanced users can request integration with providers like ElevenLabs.
10. How long do changes take to go live?
Most changes are processed within a few business days. Support will provide an ETA.
11. Can I edit the AI’s system prompt or personality?
Yes, but only via backend support. Describe the personality or provide a prompt for the AI.
12. What if I want to revert to the default AI interviewer?
Contact support to reset to the default settings.
Related Features & Next Steps
AI Interview Setup: Learn how to configure interview questions and workflows ([see: Setting Up AI Interviews in PyjamaHR]).
Candidate Experience Customisation: Explore options for custom candidate communications.
Feedback Forms: Centralise and manage interview feedback forms (feature request in progress).
Multi-Profile Support: Watch for updates on supporting multiple AI interviewer profiles per account.
Recommended Next Steps:
- Document your desired AI interviewer persona and assets.
- Submit a detailed customisation request to support.
- Test the candidate experience and iterate as needed.
Related Articles:
- [Setting Up AI Interviews in PyjamaHR]
- [Managing Candidate Communications]
- [Best Practices for AI Interview Questions]
Still have questions?
Contact [email protected] or use the in-app chat for personalised assistance.
Keywords: AI interviewer name, change AI avatar, AI voice customisation, PyjamaHR AI recruiter, custom AI persona, ElevenLabs integration, candidate experience, AI interview branding
This article is based on real customer conversations and reflects the current state of PyjamaHR’s AI interviewer customisation as of June 2024. For the latest updates, check the PyjamaHR Help Center or contact support.