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How to Update Your Payment Method or Fix Declined Cards in PyjamaHR

Updated over 3 weeks ago

Executive Summary

Having trouble updating your payment method or facing declined card errors in PyjamaHR? This guide walks you through the exact steps to update your card details, resolve payment failures, and avoid common pitfalls—ensuring uninterrupted access to your PyjamaHR subscription. Learn how to troubleshoot issues, understand why payments fail, and get back on track quickly.

Detailed Overview

PyjamaHR is a global platform that processes all payments via Stripe, supporting only card payments (credit or debit) with international and recurring payment capabilities. Keeping your payment method up-to-date is essential for uninterrupted access, especially since failed or declined payments can result in restricted account access or service interruptions.

Key Use Cases:
- Your card has expired or been replaced.
- Your payment attempt was declined (e.g., "Your card has been declined" or "A processing error occurred").
- You want to switch to a different card or update billing details.
- You need to resolve a failed payment to regain access.

Integration with PyjamaHR:
- Payment management is accessed via the "Manage Subscription" section.
- Invoices and payment history are visible within your account.
- Payment failures can restrict access to job posting, candidate management, and other core features.

Step-by-Step Guide: Updating Payment Method & Fixing Declined Cards

Prerequisites

  • You must be a Super Admin or have billing permissions.

  • You need a valid credit or debit card with international and recurring payments enabled.

  • PyjamaHR only accepts card payments (no UPI, Google Pay, Paytm, or bank transfers).

1. Accessing Payment Settings

  1. Log in to PyjamaHR.

  2. Click on your profile icon (top right corner).

  3. Select "Manage Subscription" from the dropdown menu.
    - [Screenshot: Profile dropdown with "Manage Subscription" highlighted]

2. Updating Your Payment Method

  1. In the "Manage Subscription" section, look for "Update Payment Method" or "Billing Details".

  2. Click "Update Payment Method".
    - If the screen goes blank or does not load, see Troubleshooting below.

  3. Enter your new card details (ensure the card supports international and recurring payments).

  4. Save changes.
    - [Screenshot: Payment method update form]

Note: If you are updating due to a failed payment, you may also need to pay the outstanding invoice manually (see next section).

3. Paying a Failed or Outstanding Invoice

  1. In "Manage Subscription," scroll down to the "Invoices" section.

  2. Find the most recent invoice marked as "Failed" or "Unpaid."

  3. Click on the invoice to open the payment page.
    - [Screenshot: Invoice list with "Failed" status highlighted]

  4. Enter your (new) card details if prompted, and complete the payment.

If clicking "Pay Failed Payment" leads to a blank screen:
- Instead, scroll down and click directly on the invoice itself to access the payment portal.

4. What to Do If Your Card Is Declined

Common reasons for declined cards:
- International payments are not enabled.
- Recurring payments (e-mandate) are not enabled.
- Card has reached its transaction limit or is blocked for online/merchant payments.
- Card is a type not supported by Stripe (e.g., some Rupay cards).
- Bank-specific restrictions or technical issues.

How to fix:
1. Contact your bank to enable both international and recurring (auto-debit/e-mandate) payments.
2. Try a different card (Visa or Mastercard preferred).
3. Wait and retry if your bank reports a temporary technical issue.
4. If you have tried the same card multiple times and it is blocked by Stripe, use a different card.

5. Completing Payment After Updating Card

  • After updating your card, always return to the "Invoices" section and pay any outstanding invoices.

  • Once payment is successful, your account access will be restored automatically.

6. Special Scenarios

  • Account Blocked/Restricted: If your account is restricted due to non-payment, you must complete payment via the steps above to regain access.

  • Changing Billing Email/Company Name: Update these details in "Manage Subscription" before making payment if you want invoices in your company’s name.

  • Multiple Users/Seats: Ensure you are paying for the correct number of users. Remove extra users before renewal to avoid overcharges.

Advanced Usage & Best Practices

  • Always enable international and recurring payments on your card before attempting payment.

  • Use corporate cards with global payment capabilities for business accounts.

  • Check the "Invoices" section for payment status and history—don’t rely solely on email notifications.

  • If payment fails, do not keep retrying the same card—Stripe may block it after several failed attempts.

  • Keep your billing details up-to-date to avoid service interruptions at renewal.

  • If you need to change the number of users/seats, do so before your next invoice is generated.

Troubleshooting & Common Issues

Issue: "Your card has been declined."

  • Solution: Contact your bank to enable international and recurring payments. Try a different card.

Issue: "A processing error occurred."

  • Solution: Try again after some time, or use a different card. Contact your bank for details.

Issue: Blank screen when clicking "Update Payment Method" or "Pay Failed Payment."

  • Solution: Scroll down to the "Invoices" section and click directly on the invoice to pay.

Issue: Payment page not loading or stuck.

  • Solution: Perform a hard refresh (Ctrl+F5 or Cmd+Shift+R). If unresolved, try a different browser or device.

Issue: Card works elsewhere but not on PyjamaHR.

  • Solution: Some cards (especially Rupay or certain debit cards) may not be supported by Stripe for international recurring payments. Use a Visa/Mastercard or consult your bank.

Issue: No alternative payment options (UPI, Google Pay, bank transfer).

  • Solution: PyjamaHR only accepts card payments via Stripe. No other payment methods are supported.

Issue: Invoice expired or cannot be paid.

  • Solution: Contact PyjamaHR support to generate a new invoice.

Issue: Payment completed but account still restricted.

  • Solution: Refresh your browser and check access. If still restricted, contact support with payment confirmation.

Comprehensive FAQ

1. Why is my card being declined even though it works elsewhere?
Most often, international or recurring payments are not enabled. Contact your bank to activate these features.

2. Can I pay via UPI, Google Pay, Paytm, or bank transfer?
No. PyjamaHR only accepts card payments (credit/debit) via Stripe.

3. My card is a Rupay card—will it work?
Rupay cards often do not support international recurring payments. Use a Visa or Mastercard.

4. How do I update my payment method?
Go to Profile > Manage Subscription > Update Payment Method.

5. What if the payment page is blank or not loading?
Scroll down to the "Invoices" section and click on the invoice directly. Try a hard refresh or a different browser if needed.

6. I updated my card, but payment is still failing. What should I do?
Ensure the new card has international and recurring payments enabled. Try another card if issues persist.

7. Can I change the billing email or company name on the invoice?
Yes, update these details in "Manage Subscription" before making payment.

8. Why am I being charged for more users than expected?
Check your team settings. Remove extra users before your next invoice is generated.

9. My payment failed, and my account is restricted. How do I regain access?
Update your payment method and pay the outstanding invoice to restore access.

10. The system says "merchant is non-compliant on e-mandate/recurring transaction." What does this mean?
Your card does not support recurring payments. Contact your bank or use a different card.

11. Can I get a direct payment link or invoice?
Yes, contact support if you need a new invoice link.

12. What if I need to pay for a different plan (monthly/annual)?
Select your preferred plan in "Manage Subscription" before completing payment.

Related Features & Next Steps

  • Team Management: Adjust user seats before renewal to avoid overcharges.

  • Invoice Management: Download invoices for accounting from "Manage Subscription."

  • Account Recovery: If access is restricted, payment completion will restore access automatically.

  • Support: If all troubleshooting fails, contact PyjamaHR support with your registered email and error details.

Related Articles:
- Managing Your Subscription and Billing in PyjamaHR
- Understanding User Roles and Billing
- Troubleshooting Login and Account Access Issues

Summary Checklist

  • [ ] Card supports international and recurring payments

  • [ ] Updated payment method in "Manage Subscription"

  • [ ] Paid outstanding invoices from the "Invoices" section

  • [ ] Removed extra users before renewal (if needed)

  • [ ] Contacted support if issues persist

Still need help?
Contact PyjamaHR support with your registered email, a description of the issue, and any error messages/screenshots for fastest resolution.

Keywords: update payment method, card declined, payment failed, manage subscription, invoice, international payments, recurring payments, Stripe, PyjamaHR billing, pay failed amount, blank payment page, change card, subscription renewal

This article is based on real customer scenarios and the latest PyjamaHR workflows to ensure you get back to hiring—fast.

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