Executive Summary
Auto-renewal and auto-pay ensure uninterrupted access to PyjamaHR’s recruiting platform by automatically charging your saved payment method at the end of each billing cycle. However, many customers prefer manual payments or need to stop recurring charges. This article provides a comprehensive, step-by-step guide to managing auto-renewal and auto-pay, addresses common issues, and clarifies the roles of PyjamaHR and your bank in the process.
Detailed Overview
What Are Auto‑Renewal and Auto‑Pay in PyjamaHR?
Auto‑Renewal: Automatically extends your PyjamaHR subscription at the end of each billing cycle (monthly or annually), ensuring continuous access to features and data.
Auto‑Pay: Automatically charges your saved payment method for the renewal, based on the payment mandate you set up during your initial subscription.
Why Use Auto‑Renewal and Auto‑Pay?
- Prevents accidental service interruptions.
- Ensures compliance with international SaaS billing standards.
- Simplifies ongoing access for teams with continuous hiring needs.
When Might You Want to Disable It?
- You want to pay manually each cycle.
- Your hiring needs are seasonal or unpredictable.
- You need to change payment methods or manage company cash flow.
Integration with Other PyjamaHR Features
- Subscription management is accessed via the Manage Subscription section.
- Billing for additional users is prorated and included in auto-renewal charges.
- Job boosts and one-time purchases are NOT auto-renewed.
Comprehensive Step-by-Step Guide
Prerequisites
You must be a Super Admin or have billing permissions.
You need access to your PyjamaHR account and your bank/card provider (for mandate management).
1. How to Check If Auto‑Renewal/Auto‑Pay Is Enabled
Log in to PyjamaHR.
Click your profile icon (top right).
Select Settings > Manage Subscription.
Review your current plan status and payment method.
If you see a next billing date and a saved card, auto-renewal/auto-pay is active.
2. How to Disable Auto‑Renewal in PyjamaHR
A. Cancel Your Subscription in PyjamaHR
Go to Settings > Manage Subscription.
Click Cancel Subscription.
Follow the on-screen prompts to confirm cancellation.
[Screenshot: “Cancel Subscription” button highlighted]
Your subscription will remain active until the end of the current billing cycle. No further auto-renewal will occur.
Important:
- You cannot remove your card details while an active subscription exists. Card removal is only possible after cancellation takes effect.
- Cancelling the subscription in PyjamaHR stops future renewals but does NOT always stop your bank/card from attempting auto-pay if a mandate exists.
B. Disable Auto‑Pay/E-Mandate with Your Bank or Card Provider
PyjamaHR does not control the auto-debit/standing instruction on your card or bank account. To fully stop auto-pay:
Contact your bank or card provider (via phone, online banking, or branch).
Request to cancel the e-mandate/standing instruction for PyjamaHR (sometimes listed as “SIHub” or “auto-debit”).
Example: HDFC Bank users can manage mandates at sihub.in/managesi/hdfcbank
Confirm with your bank that the recurring payment has been disabled.
Note:
- If you only cancel in PyjamaHR but leave the bank mandate active, your bank may still attempt to process payments.
- If you only cancel at the bank but leave your PyjamaHR subscription active, your account may be suspended for non-payment.
3. How to Enable Auto‑Renewal/Auto‑Pay
Go to Settings > Manage Subscription.
Select your desired plan and proceed to payment.
Enter your card or bank details and approve the recurring payment mandate (OTP or bank authorization may be required).
Auto-renewal and auto-pay will be enabled for future cycles.
4. Special Scenarios
Job Boosts: These are one-time purchases and do NOT auto-renew.
Multiple Cancellations: After two cancellations, only annual plans may be available for re-subscription.
Failed Payments: If a payment fails, your access may be restricted until payment is completed.
Advanced Usage & Best Practices
Power User Tips
Plan Ahead: Cancel at least 2-3 days before your renewal date to avoid last-minute charges.
Remove Users Before Renewal: To avoid extra charges for additional users, adjust your team before the next billing cycle.
Monitor Bank Mandates: Always confirm with your bank that recurring mandates are disabled after canceling in PyjamaHR.
Do’s and Don’ts
Do:
- Use the Manage Subscription section for all plan changes.
- Contact your bank for mandate management.
- Keep your billing email up to date for notifications.
Don’t:
- Assume that canceling in PyjamaHR alone will always stop bank auto-debits.
- Share your account login (can trigger fraud detection and account suspension).
- Wait until the last minute to make changes—processing times vary.
Troubleshooting & Common Issues
Common Problems and Solutions
Q: I canceled my subscription, but money was still deducted.
- Solution: Check if your bank mandate/e-mandate is still active. Contact your bank to cancel it.
Q: I can’t remove my card details.
- Solution: Card details can only be removed after your subscription is fully canceled and the current cycle ends.
Q: I don’t see an option to disable auto-pay in PyjamaHR.
- Solution: PyjamaHR does not directly control auto-pay mandates—these are managed by your bank or card provider.
Q: My account was suspended for non-payment.
- Solution: Update your payment method in Manage Subscription and ensure your bank mandate is active.
Q: I want to pay manually each month, not automatically.
- Solution: Cancel auto-renewal in PyjamaHR and disable the bank mandate. Then, manually renew each cycle.
Q: I received an “AutoPay (E-mandate) Active!” SMS from my bank.
- Solution: Use the link provided by your bank (e.g., SIHub) to manage or cancel the mandate.
Comprehensive FAQ
1. Can I disable auto-renewal from within PyjamaHR?
Yes, by canceling your subscription in Manage Subscription. This stops future renewals.
2. Can I disable auto-pay from within PyjamaHR?
No. Auto-pay mandates are managed by your bank or card provider.
3. Why can’t I remove my card details?
Card details are only removable after your subscription is fully canceled and the current cycle ends.
4. What happens if I cancel my subscription mid-cycle?
You retain access until the end of the billing period; no further renewals occur.
5. Will job boosts auto-renew?
No, job boosts are one-time purchases.
6. What if my payment fails?
Your access will be restricted until payment is completed.
7. How do I stop auto-pay if I can’t log in to PyjamaHR?
Contact your bank to cancel the recurring mandate.
8. Why was my account charged after cancellation?
Most likely, the bank mandate was still active. Always confirm cancellation with both PyjamaHR and your bank.
9. Can I switch payment methods for auto-renewal?
Yes, after your current subscription ends, you can add a new payment method during re-subscription.
10. What if I want to renew using a different account/card?
Cancel your current subscription, let it expire, then re-subscribe with the new payment method.
11. Is auto-pay enabled by default?
Yes, when you subscribe, you authorize recurring payments as per global SaaS standards.
12. Who do I contact for refunds?
Contact PyjamaHR support for refund requests; bank mandate cancellation alone does not trigger refunds.
Related Features & Next Steps
Manage Subscription: For plan changes, user management, and billing history.
User Management: Add/remove users before renewal to control costs.
Invoices & Billing: Download invoices from the Billing section.
Support: Contact [email protected] for unresolved issues.
Recommended Articles:
- How to Cancel Your PyjamaHR Subscription
- Managing Users and Billing in PyjamaHR
- Understanding Prorated Charges for Additional Users
Summary Table: Who Does What?
Action | Where to Do It | Who Handles It |
Cancel subscription/auto-renewal | PyjamaHR > Manage Subscription | PyjamaHR platform |
Remove card details | After cancellation in PyjamaHR | PyjamaHR platform |
Cancel auto-pay/e-mandate | Bank website/app/branch | Your bank/card provider |
Change payment method | After subscription ends | PyjamaHR platform |
Request refund | PyjamaHR Support | PyjamaHR |
Final Tips
Always cancel both in PyjamaHR and with your bank for full peace of mind.
Plan cancellations ahead of your renewal date.
Keep records of all cancellation confirmations (screenshots, emails, SMS).
If you have further questions or encounter issues not covered here, contact PyjamaHR Support for personalized assistance.
This article is based on real customer conversations and reflects the most up-to-date processes and best practices for managing auto-renewal and auto-pay in PyjamaHR.