Executive Summary
PyjamaHR offers a 7-day free trial so you can fully explore its ATS features before committing to a subscription. However, many users run into issues when their trial ends—especially if they didn’t get to use it, need more time, or want to access their data. This article explains exactly how trial extensions work, what to do when your trial expires, and best practices to avoid getting locked out or losing access to your candidate data.
Detailed Overview
What Is the PyjamaHR Free Trial?
Duration: 7 days (sometimes 14 days for select users, but 7 days is standard)
Scope: Full access to all premium features for your company account
Eligibility: One trial per company, based on your company domain (not per user)
Purpose: Evaluate PyjamaHR’s features, post jobs, manage candidates, and test integrations before purchasing
Why It Matters:
The trial lets you test real workflows—posting jobs, using AI features, integrating with LinkedIn, and more—so you can make an informed decision about subscribing.
What Happens When the Trial Ends?
Access is blocked: You cannot log in or view your dashboard, jobs, or candidate data.
Upgrade prompt: You’ll see a message to upgrade to a paid plan to continue.
No automatic downgrade: Your account does NOT automatically switch to a free or limited plan (the “Forever Free” plan has been discontinued for most users).
Data retention: Your data is retained for a limited time, but you cannot access it unless you upgrade or support temporarily re-enables access.
Step-by-Step Guide: What to Do When Your Trial Ends
1. Check Your Eligibility for a Trial Extension
Standard Policy: PyjamaHR does NOT offer trial extensions as a rule.
Exceptions:
If you never got to use your trial due to technical issues, account blocks, or onboarding problems, support may grant a short extension (typically 24 hours, sometimes up to 3–5 days).
If your account was blocked for verification or security reasons during your trial, you may receive a partial extension once the issue is resolved.
Not Eligible:
If your company has already used the free trial, you cannot get another one—even if you sign up with a different email.
Extensions for “just needing more time” are rarely granted.
How to Request:
Contact support via chat or email with your registered company email and explain your situation. Be specific (e.g., “I never got to use my trial because my account was blocked for verification”).
2. If You Need to Access Your Data (But Don’t Want to Upgrade Yet)
Temporary Access: Support may enable your account for 1–24 hours so you can:
Download candidate data (using “Compare Candidates” > Export)
Remove extra users or jobs to reduce your billable count before upgrading or downgrading
How to Request:
Contact support with your registered email and request temporary access to export your data or make account changes.
Be ready to act quickly—access windows are short and strictly enforced.
3. Upgrading to a Paid Plan
Plans: Monthly and annual plans are available. Pricing is per user per month.
Minimum Users: You are billed for the number of active billable users (Super Admin, Admin, Recruiter, Hiring Manager).
How to Upgrade:
Log in and click “Upgrade Now” (if your account is enabled).
If you see more users than expected, remove extra users first (Settings > Team Members).
If you can’t access the upgrade page, ask support to enable your account for payment.
4. If You Only Need to Finalize or Export Data
Data Export: Use the “Compare Candidates” feature to export candidate lists for each job.
Bulk Export: For large data sets (e.g., entire talent pool), contact support—bulk exports may be provided as a CSV/ZIP file within 5–7 days.
No Access: If you don’t act quickly after your trial ends, your data may become inaccessible. Always request access as soon as possible.
5. If You Want to Restart the Trial for a New User or Company
Not Allowed: Trials are company-wide and cannot be restarted for new users under the same company domain.
Workaround: Only new companies (with a new domain) are eligible for a fresh trial.
Advanced Usage & Best Practices
Power User Tips
Plan Your Trial: Schedule your trial when your team is ready to test all features. The 7-day clock starts at signup, not first use.
Onboard Quickly: Complete account verification (including LinkedIn verification) immediately to avoid losing trial days.
Limit Users: Only invite essential team members during the trial to avoid being billed for extra users if you upgrade.
Export Data Regularly: Download candidate data before your trial ends to avoid last-minute scrambles.
Communicate with Support: If you run into technical issues, reach out immediately—delays may not be compensated with extra trial days.
Integration Tips
LinkedIn Integration: Complete company LinkedIn verification early. If you’re a staffing agency, be aware of LinkedIn’s restrictions on job postings.
Email Integration: Set up Gmail/Outlook integration for better candidate communication tracking.
Do’s and Don’ts
Do:
- Use your official company email for registration and support requests.
- Remove extra users and jobs before upgrading to avoid higher charges.
- Contact support promptly if you’re blocked or have technical issues.
Don’t:
- Expect multiple trials for the same company.
- Wait until the last day to export your data.
- Share login credentials—multiple logins from different locations/devices may trigger account blocks.
Troubleshooting & Common Issues
Common Error Messages & Solutions
Error Message / Scenario | Solution |
“Your free trial has ended. Upgrade now to continue using PyjamaHR.” | You must upgrade to a paid plan. If you need to export data or make changes, contact support for temporary access. |
“You have exceeded the usage limit on your free plan.” | You have more than the allowed number of users or jobs. Remove extras and contact support to downgrade or regain access. |
“Account blocked for suspicious activity” | Multiple logins from different devices/locations. Contact support, verify your identity, and avoid sharing credentials. |
“No option to log in or upgrade” | Only the Super Admin can upgrade. If you’re not the Super Admin, ask them to log in and complete the upgrade. |
“Didn’t get to use my trial due to account block/verification issues” | Contact support with details; you may get a short extension. |
What If Scenarios
I never used my trial, but it says expired:
Likely, someone else from your company domain already used it. Only one trial per company is allowed.I need to downgrade from multiple users to one:
Contact support for temporary access, remove extra users (Settings > Team Members), then proceed to upgrade for a single user.I want to pay for just one month:
Choose the monthly plan during upgrade. You can subscribe only for the months you need.I need to change my registered email:
Invite the new email as Super Admin, then remove the old one. Comments/data remain, but author attribution changes.
Comprehensive FAQ
1. Can I extend my 7-day free trial?
Extensions are rarely granted. If you had technical issues or never accessed the platform, support may grant a short extension (1–3 days).
2. Can I restart the trial for a new user?
No. The trial is company-wide and cannot be restarted for new users under the same company.
3. What if I didn’t use my trial due to account block or verification issues?
Contact support with your registered email and details. You may get a short extension.
4. How do I access my data after the trial ends?
Contact support for temporary access (usually 1–24 hours) to export your data.
5. Can I downgrade to a free plan after the trial?
No. The “Forever Free” plan has been discontinued for most users due to fraud and platform abuse.
6. What happens if I have more users than expected?
You’ll be billed for all active billable users. Remove extra users before upgrading.
7. Can I pay for just one month?
Yes, monthly plans are available. You can subscribe only for the months you need.
8. What if my payment page only shows annual pricing?
If you’ve canceled your subscription twice, only annual plans are available due to system restrictions.
9. How do I export all my candidate data?
Use “Compare Candidates” > Export for each job. For bulk exports, contact support.
10. What if I need to change my company email or domain?
Invite the new email as Super Admin, then remove the old one. For domain changes, contact support for guidance.
11. Can I get a discount on the monthly plan?
Discounts are typically only available for annual plans.
12. What if I see “trial ended” but never signed up?
Check if someone else from your company domain already used the trial.
13. What if I’m blocked for “suspicious activity”?
Contact support, verify your identity, and avoid sharing credentials or logging in from multiple locations.
Related Features & Next Steps
Upgrading to Paid Plans: See: How to Upgrade Your PyjamaHR Subscription
Managing Users & Access: Understanding Access Types in PyjamaHR
Exporting Candidate Data: How to Export Candidate Data
Integrating LinkedIn & Email: Integrate Your Work Email
Recommended Next Steps:
- Plan your trial period for maximum usage.
- Export your data before your trial ends.
- Contact support promptly if you encounter issues.
- Review your user list and job postings before upgrading to avoid unnecessary charges.
Summary Table: Key Actions at Trial End
Scenario | Action |
Need more time due to technical issues | Contact support for possible short extension |
Need to export data | Request temporary access from support |
Want to upgrade for fewer users | Remove extra users, then upgrade |
Want to pay monthly | Choose monthly plan during upgrade |
Account blocked for suspicious activity | Contact support, verify identity |
Still have questions?
Contact PyjamaHR support with your registered company email for personalized assistance.
Keywords:
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This article is based on hundreds of real customer conversations and reflects the latest PyjamaHR policies and workflows as of June 2024.